Front Desk Associate

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What we do:

The Trade Desk is seeking a Front Desk Associate to join our dynamic Workplace Services team! This individual will act as a cultural ambassador for the office and will be responsible for assisting the Workplace Services team with management of high-volume, high-touch services and programs with the goal of providing a safe, positive, productive, and "best in class" workplace experience. This highly visible position is responsible for offering the highest level of customer service while representing The Trade Desk as one of the first points of contact for all our employees, guests, and visitors.

We are strong Cultural Ambassadors for The Trade Desk, bringing first-class hospitality and a customer-centric approach to work each day. We are agile, gritty, and engaging. We bring an upbeat, positive attitude to everything we do to accomplish our objectives. Excellent organizational, problem-solving, and written and verbal communication skills are critical to our success. We are multi-faceted, dynamic, and engaging, and our work touches many aspects of what contributes to the success of The Trade Desk and its employees!

What you'll do:

• Working under the supervision of your manager with the support and oversight of the local Workplace Managers, you will act as the primary point of contact for office front-of-house support. This includes greeting clients, employees, guests, internal visitors from other offices, candidates, and vendors. This position will be at the office's front reception desk.
• Managing daily building access for employees, candidates, and guests. Collaborate with building security and the broader local Workplace Team as needed.
• Managing employee access cards via our internal platform for all local employees throughout their employee lifecycle.
• Support ongoing office communications about updates, our food and beverage program, and other related activities and events.
• Assist with coordinating office functions including mail services, employee desk moves, client and/or large team meeting room reservations, and room reconfigurations.
• Manage office supply inventory and setup.
• Assist with the internal ticketing system for office-related issues/feedback.
• Regularly maintain the front of house area neat and tidy to provide the best first impression for all employees, candidates, visitors, and guests.
• Perform daily walk throughs of each floor to upkeep office standards.
• Assist with the employee and contractor onboarding and departure process in close collaboration with HR, Talent Acquisition, IT, and Workplace teams.
• Assist with coordinating the execution of office morale activities and events.
• Perform other tasks, duties, or special projects as needed.
• Collaborate with global Workplace Services colleagues on best practices.

Who you are:

• Previous experience working in a fast-paced office or professional work environment a plus.
• Genuine interest in providing an outstanding level of customer service.
• Proven history of hospitality-oriented roles.
• Excellent written and verbal communication skills.
• A creative mind with an ability to suggest improvements.
• Passion - your work matters, and you deliver it with an upbeat, positive attitude with attention to detail.
• Grit - sometimes solutions take creative thinking and multiple iterations. You are resilient to finding solutions.
• Proactive attitude - check in with the team early and often, alert the appropriate staff when there's an issue, and always strive to provide outstanding customer service.
• Required to be in the office 5 days a week, Monday-Friday from 8am to 5pm.
• Able to respond after hours for emergencies and able to work outside of designated hours as needed.
• Full knowledge of MS Office Suite - Word/Excel/PowerPoint.
• Comfortable working in high traffic, visible front of house area.
• Active duties requiring walking, standing, reaching, bending, and crouching as part of daily activities.
• Ability to lift 50 lbs.

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The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.