New

Senior Research Analyst - Craft Education

Western Governors University
life insurance, flexible benefit account, parental leave, paid time off, paid holidays, sick time
United States, Tennessee, Memphis
May 17, 2025
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider Craft Education as the next step in your career. Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all. At Craft, we're revolutionizing the apprenticeship degree, combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs. Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs. Through the same platform, Craft is also transforming how on-the-job learning converts into academic credits. Our team of technology, education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs. We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them. If you're looking to join the work-based learning revolution, we'd love to talk with you. At Craft, you'll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the future of education and workforce development. We couldn't be more excited to advance this work as a team of innovative, collaborative and mission-oriented professionals - we hope you'll consider joining us. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Professional 309 Pay Range: $80,300.00 - $120,400.00 Job Description Essential Functions and Responsibilities: Extract and manipulate data using SQL. Develop database objects Code and perform unit testing of developed code Proficient analytical skill set and experience with creating, cleaning, and analyzing large data sets Develop and deploy complex reports and dashboards Create data-informed processes to resolve business problems and use analytical methods to produce actionable insights Manage change requests and troubleshoot data issues Complete root cause analysis on KPIs Collaborate in the forecasting of key business drivers and KPIs Present findings to technical and non-technical audiences including executive staff Design process and business audits for data quality Ability to attend to detail, manage multiple tasks and meet deadlines Work closely and communicate effectively with business users and stakeholders. Requirements gathering and documentation from stakeholders Responsibility to Lead or Manage an IR-supported initiative or project at the enterprise-wide level Meet and Consult with the project stakeholders to determine scope, requirements, final product, and if needed, on-going maintenance support Facilitate needs-analysis and IR resource allocation of project Communicate project statuses and activities to IR and WGU leadership Represent Institutional Research at meetings and other coordinating events to provide IR insights, perspective and results Assist, train, and guide less experienced members of the team in technical processes Performs other related duties as assigned. Knowledge, Skill and Abilities: Advanced Excel Advanced SQL skills Understanding of inferential statistics and predictive modeling Understanding of time-series forecasting Proficiency in visual display of data Experience developing and producing reporting using Cognos, Tableau, Power BI, or similar applications Experience with working with different file formats such as JSON, XML, and CSV Experience in data validation and testing to analyze, debug and fix issues Knowledge of qualitative research analysis, methodologies and best practices Experience in KPI development and application Expertise in understanding, manipulating and querying large data sets with complex file structures Experience and success with creative problem solving particularly with respect to innovative data applications Ability to bridge communication and action between business user stories and technical requirements Ability to explain complex data and research issues in a professional manner with technical and non-technical colleagues Excellent communication and documentation skills Ability to work well in a team environment Professional communication across all levels of the organization Experience working with enterprise data warehouses and big data Familiarity with ETL techniques Demonstrated ability to identify project risks. Experience in change management Skilled in project design and management. Can do big picture project management and detail results delivery Skilled in stakeholder facilitation. Ability to anticipate customer needs and understand customer requirements Ability to work independently Experience in designing, organizing, and managing multiple complex projects simultaneously and with meeting deadlines. Competencies: Organizational Impact: Works to achieveoperational targets withsignificant to majorimpact on department,Function, or Officeresults. May beresponsible for managinglarge projects orprocesses within thedepartment, function, oroffice. Performs work as directed with limited oversight. Problem Solving & Decision Making: Responsible forleveraging a systems-thinking approach,making moderate tosignificant improvementsof processes, systems,and plans within thedepartment, Function, orOffice. Problems and issuesfaced are numerous andchallenging, will requiredetailed informationgathering and analysis.Problems typically affectmultiple areas orspecialties. Communication & Influence: Collaborates cross-functionally with employees within and outside ofthe department. Typically hasresponsibility forcommunicating withparties external to theUniversity. Works to influenceparties within andoutside thedepartment, Function, orOffice regarding policies,procedures, andpractices. Leadership & Talent Management Isresponsible forproviding guidance,coaching, and training toother employees in thedepartment, Function, orOffice. Responsible for managingprojects involvingdelegation of work andreview of others' workproducts. Demonstrates the WGUleadership principles inall aspects of service tostudents, employees, andpartners of WGU. Job Qualifications: Minimum Qualifications: 5+ years of experience with a bachelor's degree, or 3+ years and a master's degree, or a doctorate or terminal degree without experience. Department Specific Minimum Qualifications: Bachelor's degree in Statistics, Economics, Computer Science, applied mathematics discipline, business, or other related degrees 4 years' experience in data analytics, business intelligence, or information technology Experience working with Agile methodology Demonstrated experience in project management Preferred Qualifications: Master's degree in statistics, social sciences, data analytics, or other related degree Experience working in Higher Education Experience working with Salesforce Time-series forecasting, machine learning, advanced ETL development, Spark, and big data Experience coding in SAS, SPSS, Stata, or other recognized statistical software Proficiency in Python, R, or Scala for processing and analyzing data Experience creating Machine Learning Predictive Models Experience in survey design and sampling methodology May have broad knowledge of project management. Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.