New

HR Operations Program Coordinator

Norfolk Southern
United States, Georgia, Atlanta
1200 Peachtree Street Northeast (Show on map)
May 17, 2025
Requisition 38677: B2 HR Operations Program Coordinator A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you. Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win. Primary Purpose: The Human Resources Operations Coordinator role is responsible for assisting employees, applicants, and retirees who make inquiries through the helpdesk. Assists in the management and administration of the travel, disaster grant, and military stipend programs. Manages and processes invoices across multiple groups within HR. The analyst will collect, compile, and analyze HR data, metrics, and statistics, and apply this data to make recommendations to HR leadership. The position will be a part of and lead transformational changes within HR that impact the HR department and organization. Duties & Responsibilities * Provides assistance to employees, applicants, and retirees who make inquiries to the HR Help Desk. * Provides technical support, troubleshooting, training, and guidance to HRIS users. * Prepares reports and dashboards, presenting and explaining findings to senior leadership and recommending actionable changes. * Answers frequently asked questions via phone calls and electronically from employees and externals relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate level HR staff or other department supervisor * Completes Forms I-9, verifies I-9 documentation and maintains I-9 files * Maintains compliance with I-9 Reverifications * Provides clerical and administrative support to the HR department; Reconciles invoices for the HR department. * Assists in the management and administration of the travel, disaster grant, and military stipend programs. Job Related Experience Minimum Level: 1-2 years Education Preferred Level: Bachelors Degree (any) Preferred Majors: Human Resources, Information Systems, Psychology, or Business-related field. Skills Required * 1+ years or exposure in Human Resources, Operations, Information Technology, or business-related experience. Skills & Abilities * Strong analytical, technical, and problem-solving skills * Proficient in Microsoft Excel with the ability to perform data analysis using functions including pivot tables, index match, VLOOKUP, If/And statements. * Excellent verbal and written communication skills. * Excellent interpersonal and customer service skills. * Excellent organizational skills and attention to detail. * Working understanding of human resource principles, practices, and procedures. * Excellent time management skills with a proven ability to meet deadlines. * Ability to function well in a high-paced and at times stressful environment. * Proficient with Microsoft Office Suite or related software. * Ability to keep information confidential. Technical Skills Preferred: - MS Excel - MS Outlook - MS Word/ - SAP Future Jobs: - HR Ops Analyst -Associate HR Business Partner - Talent Acquisition Specialist - Benefits Administrator Work Conditions Environment: Hybrid on-site (3) days and remote (2) days per week. Shift Work: No On-Call: No Weekend Work: No Travel Required: No Company Overview Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com. At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization. Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.