New 
Datacenter Program Manager - Compliance
 Microsoft | |
 United States, Iowa, West Des Moines | |
 May 17, 2025 | |
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OverviewIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Program Manager - Compliance (DCPM). Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM Compliance, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action! Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positivelyimpactour culture every day.
ResponsibilitiesData Center OperationsDemonstrates conscientiousness on cost, adheres to budget requirements, and understands fiscal strategies to reduce costs or improve fiscal efficiency from best practices. Supports managers in creating budget forecasts. Provides input as needed to meet timely and accurate estimates on budget allocation. Manages POs end-to-end process, invoicing, accruals, and adheres to After-the Fact (ATF) policies. Supports and assists with the development of demand cost forecasts, drives awareness among direct-line managers on the business implications of service management issues. Monitors the cost model and reporting systems to raise awareness with any risks to future forecasting, tracking, reporting of costs, risks, and dependencies for a campus, country, or region. Articulates level of importance on priorities needed to maintain availability expectations. Adjusts plans based on assigned financial spend for the year. Plans and works with business partners on executing their requirements to maintain adherence to data center availability, security, and safety. Identifies opportunities for cost reduction and efficiency.Follows and adheres to processes and policy(ies) provided by security and safety governing partners. Reports immediately any safety or security issues or concerns. Participates in safety and security related Root Cause Analysis (RCA) processes as appropriate. Makes recommendations for improvements to safety and security processes or procedures. Fosters and exhibits a culture of safety. Ensures no unauthorized or unescorted personnel access in secured production environments. Manages and regularly audits physical access lists for personnel accessing secured production environments and related systems.Adheres to compliance with Data Center business units and contractual service agreements. Ensures third parties are compliant with security, safety, and all other guidelines. Abides by all service level agreements (SLAs) to meet compliance requirements. Exercises judgement and discretion to suggest improvements to policies. Investigates root causes of policy faults or degradation and suggests improvement plans. Delivers policy plan improvements per Data Center business unit(s). Data Center Work EnvironmentRealizes that changes impact the work of others and proactively shares relevant information to enable continued workflow efficiency(ies). Participates in change advisory board (CAB) meetings. Supports implementation of changes in accordance with documented procedures accurately and provides feedback in a timely manner. Regularly scans the internal and external environment to help anticipate changes that could affect key projects. Develops an understanding of change management principles and their varying application. (i.e., PROSCI vs. ITIL)Acting as the single point of contact for all datacenter metro level audit and compliance projects, initiatives, and ongoing operational activities including site safety drills and tabletop exercises.Learning and living the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.Empowering a culture of safety and security in global datacenter operations by complying with CO+I's safety programs and policies and completing compliance knowledge assessments.Developing positive working relationships with internal teams and external stakeholders.As a Datacenter Program Manager Compliance, your day-to-day work will include:Perform regular site inspections for audit readiness and compliance and lead corrective action plans on gaps and shortfalls identified through assessments.Implement strategies that aid overall compliance of the Data Center Metro, ensure the successful onboarding of new facilities, and continuously improve operational efficiencies linked to the compliance and audit program.Complete quarterly Enterprise Governance Risk and Compliance control including tools audit tasks, access review tasks, wireless scan tasks, Critical Environments and EH&S site assessments, ensuring all compliance standards are met.Liaise with procedural document owners to resolve gaps identified through assessments, audits, or other observations and ensure all historical and current auditable documentation (physical and digital) is maintained in accordance with Microsoft document retention policies.Manage and maintain all environmental, emergency, and business continuity plans/documents for the Datacenter Metro.Spend 25% of the time on the floor ensuring metro wise standards are maintained within all DCs and that we are compliant with cleanliness, stowage, 5S, in process work standards, life safety, and others. Embody our Microsoft One culture and values | |