Service Account Manager

The Jamar Company is a dynamic and forward-thinking company that prides itself on delivering innovative solutions to our customers. Our team is diverse, passionate, and dedicated to making a positive impact in the industry locally, regionally and nationally. We value relationships. We plan and execute work safely. We seek individuals who understand the best ideas come from collaboration and diverse perspectives. We are driven by a relentless desire to grow, innovate, and excel.

Job Summary: This position works with our Service team to focus on the development of new and existing local and regional accounts; is responsible for promoting and selling our offerings within an assigned territory, including expanding our customer base and driving growth. Engages with current and prospective clients, understands their needs, and offer tailored service solutions that meet and exceed expectations. This role requires a proactive attitude, excellent communication skills, and the ability to thrive in a relationship based, target-driven environment.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Service Account Manager role:

• Collect business intelligence, identify and target the most attractive business opportunities; establish relationships with new clients and foster relationships with existing clients.
• Review and understand each current Service/PM contract.
• Build opportunities from existing accounts and increase "pull through" opportunities.
• Gather information about Service and Preventive opportunities/leads, qualify the opportunity and identify key personnel for initial interaction.
• Prepare proposals for customer review and acceptance; solicit quantitative and qualitative feedback from service team to meet customer needs.
• Execute and follow-up on all outstanding proposals.
• Safely manage all operations in accordance with company policy and procedures, including project activities throughout lifecycle, oversight of quality control and productivity.
• Allocate adequate resources, scheduling, required documentation, budget, and other factors necessary for Service/PM/Project completion and success.
• Be part of our business resource sales organization; continually participate in the improvement of our sales reach and processes.
• Perform other duties as assigned.

Experience/Education Requirements:

• Minimum three years' experience working in customer service or sales role with proven relationship-building skills and commitment to customer service.
• Experience with development and maintenance of Customer Relations Management system, opportunity tracking and reporting; preferred.
• Mechanical, HVAC, Plumbing or building automations system knowledge; preferred.
• Well-developed communications skills: oral, written and presentation.
• Proficiency with computer applications including MSOffice; Word, Excel, PowerPoint.
• Valid state drivers' license with ability to schedule local and regional travel to job sites and client locations on a regular basis.

Why join our team:

• Innovative Projects: Work on exciting projects with a professional team, where safety is our #1 priority.
• Collaborative Environment - Join a team who support and challenge each other to achieve excellence.
• Onboarding - Coordinated support to ensure integration into the company, the culture, complete understanding of role, team members, and equipped with the necessary tools and knowledge to succeed.
• Continuous Learning - Access to resources and opportunities for day-to-day learning, and professional development.
• Impact: Be a part of a company that makes a difference, both the in market and in the community
• APi Group, our parent company, is a certified Great Place To Work three years running: 2022 -2025

Compensation and Benefits:

The pay range is $66,000 - $99,000, depending on job-related knowledge, skills, and experience. This position is eligible for annual discretionary bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family.Some benefits include

• Comprehensive health coverage: Medical, Vision and Dental options
• Employer-paid coverage: Group term life, short and long-term disability coverage
• 401K with employer match
• Discounted company Stock (Employee Stock Purchase Plan)
• Profit Sharing
• Generous Paid Time Off and nine paid holidays
• Employee Referral bonus program
• Robust training /development and professional growth opportunities
• Exclusive discounts: Access to Perks marketplace discount program
• Company and community clubs or networks to participate in

This position is not eligible for sponsorship.

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

If you are ready to contribute to a team that values and empowers its members, we'd love to see how you can make a difference here.

Apply now to become a part of a family that provides team member support and development, and an exceptional company culture.