Computer System Analyst - Level III

Edgewater Federal Solutions is hiring a Computer System Analyst - Level Ill to provide technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules.

Coordinate with the Project and/or Program Manager to ensure problem solutions and user satisfaction.
• Make recommendations, if needed, for approval of major systems installations.
• Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives.
• Provide daily supervision and direction to support staff.

• This position requires a bachelor's degree along with at least five (5) years of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least seven (7) years of relevant work experience.
• Requires technical computer and customer service skills.
• The candidate shall provide personnel who hold one or more of the following certifications (or current equivalent) at the minimum six months before the contract is awarded:
  • Foundation Certificate in IT Service Management (ITIL) v3 or higher
  • Certificate in Microsoft Operations Framework (MOF)
  • MTA: Microsoft Technology Associate
  • MCSA: Microsoft Certified Solutions Associate
  • MSCE: Microsoft Certified Solutions Expert
  • Apple Certified Associate - Mac Integration Basics (current or current -1 version)
  • Apple Certified Support Professional (current or current -1 version)
  • Comp TIA A+ Certified Professional
  • CompTIA Network+ Certified Professional
  • CompTIA Security+ Certified Professional
  • Jamf Certified Tech
  • Jamf Certified Expert

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and standard office equipment
• Ability to travel to client locations in Washington, DC and within the United States.
• Ability to travel to Edgewater Headquarters in Frederick, Maryland.
• Required to sit for extended periods-of-time
• Fine hand manipulation (keyboarding)
• Ability to operate a computer keyboard, mouse & to handle other computer components
• Ability to lift/transport moderately heavy objects, such as computers, devices, and peripherals (50 lbs, max.)

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Routinely uses standard office equipment such as phones, computers, and printers
• The noise level in the work environment is usually moderate
• Exposure to general office conditions while conducting office duties

Working at Edgewater Federal Solutions:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 14001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

Edgewater Federal Solutions is an Equal Opportunity Employer. It has been and continues to be our policy to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status and/or other status protected by applicable law. #LI-SE1