Job Responsibilities:
- Perform various clerical and administrative duties relating to vehicle recon fulfillment.
- Receive work orders from Technicians. Compose and Upload estimates accordingly.
- Receive inbound vehicle and registration information from customers requesting reconditioning services for their units
- Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order.
- Perform a check for recalls on all units and note the results in the appropriate tool.
- Work with P&P and Accounting staff to ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies, when required.
- Manage customer's expectations of recon fulfillment activities through proactive communications.
- Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.
- Create and maintain charges associated with reconditioning fees related to these accounts.
- Build deep service relationships with customers.
- Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
- Be knowledgeable of customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.
- Enter all pertinent information into AS400, RPP/X-time, ECR/Smart Approve, AutoIMS, and other tools for approved work requested by customer.
- Utilize the AS400/VCF/RPP/Xtime systems to monitor and track vehicle repairs.
- Communicate and schedule repairs/enhancements with Recon Shop management.
- Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met.
- Move, or coordinate movement of, vehicles to staging areas.
- Review completed work ensuring customer quality standards are achieved and/or exceeded.
- Follow up with customer to confirm completion and satisfaction.
- Dispatch work to Technicians as needed.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
Qualifications:
Minimum:
- High School Diploma/GED and 3 years' experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
- OR 5 years' experience in a related field
- Safe drivers needed; valid driver's license required.
Preferred:
- 2 years of clerical or administrative support experience
- Excellent communication and organizational skills.
- Advanced computer software skills necessary.
- Must be able to use general office equipment (i.e., copier, fax machine, etc.).
- Ability to perform repetitive data entry tasks, and manual dexterity.
Physical Requirements:
- Vision abilities required include close, distance, and depth perception.
- Ability to sit or stand for prolonged periods of time. Regularly required to stand, walk, reach, talk, and hear. Frequently required to stoop, kneel, crouch, bend, squat, and climb.
Work Environment:
- Occasional exposure to weather conditions, fumes, and noise.
USD 16.15 - 24.23 per hour
Compensation:
Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
|
Cox
parental leave, paid time off, paid holidays
May 22, 2025