Clinical Administrative Coordinator - Golden, CO

Optum CO is seeking a Clinical Administrative Coordinator to join our team in Golden, CO. Optum is a clinician - led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 5:00 PM MST. It may be necessary, given the business need, to work occasional overtime or weekends. Employees are required to work 3 days in office and 2 days from home.

This will be paid on-the-job training and the hours during training will be aligned with your schedule.

If you are within commutable distance to the office at 1707 Cole Blvd, Golden, CO, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Primary Responsibilities:

• Answer incoming calls in a customer friendly and professional manner to determine the purpose and request of the call and process appropriately
• Meet department metric expectations for answering and processing calls
• Schedule and reschedule appointments for patients according to established protocols and templates
• Be sure to obtain appropriate and accurate data based upon the reason / diagnosis / chief complaint that is given by the patient
• Register patients accurately by gathering basic demographic and insurance information, Update information as needed
• Inform patient to be prepared to pay any copay or down payment due at the time of service and communicate any instructions patients may need prior to their appointment
• Answer non - appointment patient care calls as needed
• Task messages to the appropriate clinical person to be worked / processed and completed
• Ensure all necessary information is entered into Epic including any patient portal requests
• Complete daily task bucket duties in accordance with scheduling guidelines and assist other teammates as needed with tasking duties as requested / assigned
• Perform all other job duties as directed by the supervisor or manager

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent experience
• Must be 18 years of age OR older
• 1+ years of experience working in a medical office / healthcare setting
• Experience with computers and Windows based programs including Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Teams
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 5:00 PM MST from Monday - Friday. It may be necessary, given the business need to work occasional overtime.

Preferred Qualifications:

• Experience with Epic
• Experience with working in multi - specialty Medical office

Telecommuting Requirements:

• Reside within commutable distance to the office at 1707 Cole Blvd, Golden, CO
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Proven ability to read and interpret documents and draft correspondence
• Proven ability to accurately and appropriately document messages in a medical record
• Proven to be capable of sitting for long periods of time

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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