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Position Information
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New Hanover County is seeking a part-time
Records Technician for our
911 Center. This position is responsible for managing, processing, and maintaining records and responding to requests from the public, public safety agencies, the media, attorneys and public defenders, the District Attorney's Offices, and other stakeholders. This position ensures compliance with all legal and regulatory requirements, including NC Statute 132 and DCI/NCIC. This position must be knowledgeable in discerning information that can and cannot be released and able to testify in court when required.
The 911 Center is the link between citizens and emergency public safety response receiving close to 500,000 calls for service annually. The department's actions help save lives, protect property, and assist the public in their time of need.
The work environment is a closed and secured setting involving continuous speaking, conversing on telephone and computer operation. Frequent telephone communication with citizens in stressful situations who may be unable to communicate effectively.
Essential duties for this role include:
- Process Records Requests: Receive, review, fulfill public records requests, subpoenas, and court orders in compliance with legal guidelines. Coordinate closely with county legal team to ensure accurate interpretation of statutory requirements.
- Redact sensitive information: Identify and redact sensitive or restricted information from 911 reports and audio recordings, including altering voices when necessary to protect confidentiality. Ensure compliance with HIPPA, NC General Statute 132, and DCI requirements. Recognize factors and information that if released may put a victim, witness, caller, or juvenile at risk of threat or harm.
- Manage audio for calls and radio traffic: Retrieve and prepare calls and radio traffic files for requests. Ensure proper documentation and secure records.
- Testify in court: Appear in court as needed to provide testimony regarding accuracy of records, 911 processes, procedures, and records handling. Collaborate with legal to ensure accurate representation of records and compliance with subpoenas and court orders.
- Operate CAD and Recording Systems: Utilize the Computer-Aided Dispatch (CAD) and recording systems to extract data for records requests. Maintain proficiency in systems through ongoing training.
- Ensure Legal Compliance: Apply laws governing public records, including NC Statute 132, HIPPA, and DCI. Update practices as necessary to maintain compliance with changing regulations.
- Collaboration: Work with internal departments, public safety agencies, and external stakeholders to provide records in a timely and secure manner. Foster effective communication and collaboration.
- Documentation and Reporting: Maintain detailed records of all requests, redactions, and responses. Generate reports to support compliance audits and operational improvements
- Link Related Records: Conduct discovery, research, and investigative tasks to identify and link related records or incidents. Use analytic skills to piece together connections across multiple events.
- Performing other related duties as required and assigned.
Knowledge, Skills, or Abilities:
This role requires the individual to be able to interpret guidelines and laws and determine the best methods to process records, redact sensitive information, and respond to requests. These tasks involve judgement and discretion. The need to testify in court and represent the 911 center's records handling requires a level of professional independence, as the individual must prepare and explain records and processes.
New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, equity, innovation, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, and supports equitable and inclusive policies and growth opportunities. Our talented team has a passion for providing care and services that effect change in the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
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Hours:
Monday - Friday, up to 19 hours per week. Work schedule will be determined based on the needs of the department. This role is primarily a telework position;
Must be available to report for emergency work assignment during emergency situations.
Employment Type:
Casual Part Time, non-exempt
Salary Information:
The hiring salary
for this position is
$21.00/hour
.
Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.
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Qualifications
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Required Education and Experience:
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Licenses/Certifications
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Must be able to obtain DCI (Department of Criminal Investigation) certification through the State Bureau of Investigation (SBI) to perform the essential duties of this position. U.S. citizenship is required to obtain DCI certification. The ability to obtain DCI certification is determined through testing and successful fingerprint background check results.
Access to the DCI database cannot be granted by the SBI if any of the following circumstances apply:
(1) Conviction of a felony
(2) Conviction of a Class B Misdemeanor within the last 10 years
(3) Conviction of two or more Class B Misdemeanors regardless of the date of conviction
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Other Information
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Next Steps:
After the priority date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.
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New Hanover County
$21.00 Hourly
medical insurance, dental insurance, vision insurance, parental leave, paid holidays, long term disability, 401(k), retirement plan
May 27, 2025