Bilingual Personal Banker - Call Center
 UNIFY Financial Credit Union | |
tuition reimbursement, 401(k)
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 United States, Texas, Allen | |
 May 27, 2025 | |
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As a Bilingual Personal Banker in our Call Center, you'll help UNIFY's credit union members safeguard their assets, using strong communication skills in both English AND Spanish! Whether you're finding answers for members (customers) quickly, consulting on products with passion, or resolving their issues with a smile (they can hear the smile even virtually), you'll be the difference between their customer experience being just average or an exceptional one. At UNIFY, your efforts matter and are supported, because your success is integral in the overall success of the team.
What you can expect from us:
Daily, you will:
Specifics about this opportunity:
-- Overview: UNIFY Financial Credit Union is one of the nation's largest 100 credit unions with a reputation for being financially sound and growth-oriented. We're expanding rapidly to meet the needs of a growing member base. At UNIFY, our team members work together to strive toward a common goal, "providing superior service to our members." In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. Summary:
Responsibilities: Answers and resolves routine and complex member inquiries, complaints, and concerns over the telephone, creating customized solutions while maintaining positive member service relationships. Explain the features and benefits of UNIFY membership, as well as products and services, preserving and enhancing the UNIFY brand. Receives and processes requests, including, but not limited to, funds transfers, membership data changes, eBanking technical support, and loan payments. Navigating numerous specialized software systems and a member relationship application, at any given time, to fulfill member requests. Analyzes a member's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each member. Works collaboratively with others in the department to build and maintain a strong, cohesive team by participating in training calls, conference calls, and other team meetings. Meets or exceeds monthly quality standards and productivity levels established by individual and department key performance indicators. Maintains confidentiality and manages risk in every business, product, and service transaction. Leverage available tools to protect sensitive member information. Remains current and informed on all Credit Union procedures, products, services, and compliance regulations, serving as an advocate and subject matter expert for the Credit Union. Flexible with work schedule requirements. Must be able to work during the Contact Center Hours of Operation based on business needs, such as weekends, 1st or 2nd shift, and holidays. The position is subject to a performance-based shift selection process every six months. Performs all other duties, as assigned. Qualifications:
See the UNIFY Difference! At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves. Competitive Compensation and Excellent Benefits Package* Includes: Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance An offer of employment is conditioned upon complying with UNIFY's requirements including, but not limited to, signing a consent to conduct a background investigation. UNIFY is proud to be a drug-free, EOE including disability/vets. For more information on UNIFY, visit us at www.unifyfcu.com #ind123 | |