Product Support Engineer II

SEI
parental leave, paid time off, paid holidays, tuition reimbursement, 401(k), retirement plan
United States, Pennsylvania, Oaks
1 Freedom Valley Drive (Show on map)
May 27, 2025
You will be a member of the Technology Hub Services team, and will work with project managers, business teams, Technology Risk, and developers to engineer and streamline processes to collect and validate technology asset data across the enterprise. You will support the creation and maintenance of processes and workflows in ServiceNow to facilitate data capture and processing, integrations, and exception and approvals administration. What you will do: Be a driving force in data consistency for an enterprise CMDB that integrates multiple technologies, enabling seamless and reliable IT operations Analyze, design, and implement controls for Managing IT asset inventory Research, critically assess, and document processing activities related to obtaining and managing data for the CMDB Guide and own the creation, amendment and/or refinement of their business processes to capture and maintain CMDB and related data. Design, build, administer reports and queries utilizing PowerBI and SQL. Identify, troubleshoot and work with system vendor to remediate application and integration issues Build and maintain documentation, user guides and best practices for downstream audience and team cross-training Oversight of test case creation, management and execution Documentation and review of business requirements for new development items Manage implementation activities such as product releases, and product upgrades Assist in technical problem resolution and application support Participate on cross-functional teams to support business strategy Help prioritize development work and tasks Facilitate communication between development and business Work collaboratively and effectively with internal and external subject matter experts (SMEs), as well as stakeholders across the enterprise, including application teams, development, and risk colleagues. Support the Technology team in auxiliary discussions with SMEs, clarifying goals in data aggregation, exception processing, and improvement objectives. What we need from you: BA/BS degree in Computer Information Systems, Information Technology or equivalent work experience A minimum of 5 years prior work experience working in a production support or infrastructure support environment Significant Experience with data management via SQL, Power BI, etc Knowledge of ITIL processes (incident and change management) Demonstrated ability to produce standardized process mapping Results oriented team player with experience building, deploying and managing technology . Proven project management skills Familiarity with data analysis and ETL (Extract, Transform and Load) Understanding of data integrations via APIs and REST endpoints Experience implementing third party systems and working with vendor Proficiency in Microsoft Office tools What we would like from you: Strong meeting and large group facilitation skills able to manage multi-disciplined workshops. Service Now and/or asset management experience Excellent organizational skills A team player and self-starter A quick, adept learner able to understand readily the demands of a fast-paced, ever changing, get-it-done business services environment Demonstrated ability as a self-starter with ability to prioritize and multitask in high-pressure situations with tight deadlines Strong writing and communication skills Exceptional interpersonal skills, including strong ability to collaborate and influence people at various levels throughout the organization while continuing to work independently to meet project requirements with minimal supervision Ability to maintain confidentiality and data accuracy when handling sensitive information. Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information. https://www.seic.com/ SEI's competitive advantage: To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about. Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more. We are a technology and asset management company delivering on our promise of building brave futures (SM)-for our clients, our communities, and ourselves. Come build your brave future at SEI. SEI is an Equal Opportunity Employer and so much more... After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks. SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.