Sr. Technical Delivery Manager

Sr. Technical Delivery Manager (Federal Services)

Ideal candidates have Technology Consulting experience with leading firms

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

Position Overview

The Senior Technical Delivery Manager is a key player in delivering high value solutions to our customers. As the main liaison between the customer & the WWT team, this person ensures clear direction & project success. The Sr. Technical Delivery Manager must be able to communicate and coordinate complex solution options to different levels of customer and WWT leadership. Key responsibilities include:

• Project Delivery Sr. Technical Delivery Managers will oversee multiple engagements and/or workstreams of large-scale programs. They manage senior level client relationships, end-to-end delivery and financial management.
• Contract Management - Ensure all contract deliverables are met within the timelines specified in the Statement of Work.
• Customer Liaison - Responsible for customer engagement as the primary point of contact for the customer during project execution.
• Define/Ensure project success - Collaborate with the customer to define project success criteria and clearly communicate those goals to the team. Review progress toward those goals on a regular basis by determining specific metrics that the team should gather and report. Hold teams accountable for achieving goals.
• Risk Management - Ensure that project risks are identified, tracked, and communicated with the customer on a regular basis. Where possible, implement mitigation strategies. Escalate risks to leadership as appropriate if there are indications that targets will not be reached. Coordinate dependencies and assess risks across multi-team engagements (if applicable).
• Team Liaison - Serve as a liaison between the delivery team and support teams. Remove roadblocks for the team as needed.

Qualifications

• Minimum of 5 - 8+ years of Technology Consulting experience with leading firms
• 7 - 10+ years of business experience
• Demonstrated ability helping teams achieve delivery outcomes and quantifiably improve delivery metrics
• Understanding of project management practices
• Demonstrated experience working with geographically (and potentially globally) dispersed teams
• Bachelors, Masters, or MBA degree preferably

Nice to Have Qualifications

• Proven track record of working with subject matter experts, consultants, professional services, sales, IT, operations, and others to maximize client value
• Experience working cross-functionally with Sales and Professional Services.
• Experience as a Client Partner on technology oriented projects and programs.
• Experience crafting and developing SOWs.
• Experience bringing in strategic direction, customer, and outcome focused solutions

Want to learn more about Infrastructure Services? Check us out on our platform: https://www.wwt.com/infrastructure-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Preferred locations: MO, FL, NC, TX, AZ, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC

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