E-Commerce Business Analyst

Watts Water Technologies
paid time off, paid holidays, employee discount, remote work
United States, Massachusetts, North Andover
815 Chestnut Street (Show on map)
May 28, 2025
We're Watts. Together, we're reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead. Watts Water Technologies is seeking aE-commerce Business Analyst to support the ongoing improvement and operations of our Adobe Commerce/B2B & D2C stores. This role is ideal for someone with hands-on experience in e-commerce platforms and a strong interest in supporting cross-functional teams to enhance digital commerce performance. You will work closely with the Sr. E-Commerce Channel Manager, IT, and business stakeholders to ensure smooth daily operations, assist in platform enhancements, and contribute to strategic initiatives. This is a collaborative role focused on execution, analysis, and support. What You'll Do Daily Operations Support Assist in managing day-to-day operations of B2B and D2C stores, including catalog updates, pricing, promotions, and performance monitoring. Ensure product listings are accurate and up to date with complete descriptions, pricing, and images. Perform configuration changes in test and production environments under guidance. Monitor Google Search Console for issues and escalate findings to IT. Track and report on site errors, crawl issues, and mobile usability concerns. Support fraud monitoring and reporting processes. Product & Project Support Maintain and update the product backlog and feature roadmap in collaboration with senior team members. Gather and document business requirements to support new features and enhancements. Assist in coordinating cross-functional communication with internal teams and vendors. Support IT and project teams during discovery, planning, testing, and launch phases. Participate in User Acceptance Testing (UAT), including test script execution and defect tracking. Help prepare reports and documentation for stakeholders. What We're Looking For Education Bachelor's degree in Computer Science, Business, or a related field. Google Ads and Google Analytics certifications are a plus. Qualifications 3+ years of experience managing or supporting an e-commerce store (Magento/Adobe Commerce, Shopify, Optimizely, etc.). Familiarity with B2B and D2C e-commerce operations, ERP systems, SEO, and SEM best practices. Strong communication and collaboration skills with the ability to work across departments. Basic understanding of project management methodologies. Proficiency in Microsoft Office and comfort working in dynamic, evolving environments. Experience with third-party integrations (ERP, CMS, CRM) is a plus. Exposure to working with near/offshore partners is a bonus. Ability to learn and understand Watts' business processes and systems. Additional Information Travel: Less than 10% Work Environment: Office-based with occasional remote work flexibility Physical Requirements: Occasionally lift/move up to 10 pounds Frequent walking, talking, hearing; occasional sitting and standing Visual requirements include close vision and ability to adjust focus Compensation: Expected salary range: $85,000-$102,000/year, based on skills, experience, and location. Watts in it for you: **Please note that the following benefits apply only to permanent roles and do not apply to internship roles. Competitive compensation based on your skills, qualifications and experience Comprehensive medical and dental coverage, retirement benefits Family building benefits, including paid maternity/paternity leave 10 paid holidays and Paid Time Off Continued professional development opportunities and educational reimbursement Additional perks such as fitness reimbursements and employee discount programs Learn more about our benefit offerings here: https://tapintowattsbenefits.com/ How we work:** At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success. And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water. Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.