Manager - eBusiness & Marketing

Location:

At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.

We are looking for you!

• Strong passion for fostering an environment of Diversity, Inclusion and Respect.

• Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.

• Hybrid Schedule. Pay range is$85,000 to $110,000 annually.

Excellent Benefits: Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits Start after 30 days of employment

Recruiter: Quentin Chavis Jr. / quentin.chavisjr@airgas.com / 346-459-4397

Job Description Summary: The Manager - eBusiness & Marketing, will develop and execute regional strategies to drive customer adoption of Airgas' eBusiness Solutions -- Airgas.com, Airgas SupplySync (punchout), and EDI - as a complement to Airgas' other go-to-market channels with the ultimate objective of making it easier and preferable for customers to do business with Airgas. This role will work with external customers to identify the right eBusiness solution for the customer, having a goal to foster transactional automation and guide customers to online self-service tools. This role will work in collaboration with the national eBusiness team to leverage core company-wide capabilities, such as digital marketing, at the local level and to help bring the voice of the customer to bear as we develop, test, and deploy eBusiness offerings. This role also serves as the region's marketing leader and will manage a variety of digital, print & vocal marketing initiatives, launch / measure sales campaigns (often in Salesforce), map the customer journey to identify new touchpoint opportunities or customer experience improvements & monitor / improve the region's SEO program.

• Serve as primary point of contact and subject matter expert for the region regarding all eBusiness matters, especially Airgas.com and Airgas SupplySync, while also working in partnership with the Division Digital Integration Manager on eProcurement / digital integration and EDI matters

• Drive the adoption of eBusiness solutions to increase sales, automate transactions wherever possible, and promote customer self-service activities, which create efficiency for both Airgas and the customer, by proactively engaging resources internal and external to Airgas

• Support eProcurement / digital integration customer implementations and ongoing operations in coordination with the Division Digital Integration Manager and appropriate national eBusiness Solutions team members

• Identify and engage directly with external customers, including on-site, for which adoption of Airgas eBusiness solutions will drive efficiency and ease of doing business for the customer

• Engage directly with Airgas branch, account managers, and other field associates as appropriate, leading through influence and educating on the value proposition of our eBusiness Solutions to increase channel adoption

• Support development, roll-out and hypercare following go-live of a customer's eBusiness solution based on the solution requirements

• Champion voice of the customer to create internal awareness of customer eBusiness requests through information sharing with key stakeholders including the national eBusiness team

• Identify, create and coordinate training on core Airgas eBusiness capabilities and for process changes with internal and external audiences

• Effectively articulate and demonstrate the quantifiable value of the eBusiness channel to Region Management on a regular basis

• Execute region's marketing programs including SAP data management / customer tagging along with associated digital / print / vocal touchpoints

• Identify strategic opportunities for Salesforce sales campaigns, launch & measure success

• Build go-to-market strategies & materials to support successful campaign performance, time-to-close improvement & win rate improvement

• Identify & action strategic marketing opportunities for product lines or services

• Map the Airgas customer journey to further develop touchpoint improvement and improve customer experience

• Monitor effectiveness of regional SEO programs and identify / execute strategies to improve local online presence

• Create & manage annual regional marketing budget

• Other duties as assigned

Required Qualifications

• Bachelor's Degree in business related field or equivalent experience

• Proficient in Google Hangouts, WebEx, Power BI, SAP, and homegrown applications

• Experience with basic email marketing, SEO and customer journey mapping concepts

Preferred Qualifications

• MBA preferred

• Two to four years of experience in an outside sales, marketing, customer service, or eBusiness adoption role in the B2B space preferred

Knowledge, Skills & Abilities:

• Ability to work effectively and manage by influence, with no direct reporting relationship, in a matrix environment

• Ability in utilizing tools such as Google Hangouts, WebEx, Power BI, SAP, and homegrown applications

• Familiarity with basic eCommerce principles, technology and terminology

• Familiarity with basic email marketing, SEO, customer journey mapping concepts

• Customer-facing experience with a marked understanding of customer needs and processes

• Experience and comfortable in delivering presentations to key stakeholders ranging from customers to associates to region executives

• Demonstrated ability to establish and nurture constructive and effective relationships both inside and outside the organization; ability to gain trust and respect

• Familiarity with third party electronic procurement arena, solution providers including but not limited to SAP Ariba, Coupa, Jaggaer, Oracle and technologies (cXML, EDI) a plus

• Ability to work both independently and as part of a team

• Ability to work under pressure to meet deadlines

• Ability to interact constructively and effectively with all levels of management

________________________

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

_________________________

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

_________________________

Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

_________________________

California Privacy Notice