AV Support Services Technician 1-Boston, MA

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

What part will you play?

The ideal applicant is looking for an industry leading audio-visual employer, Diversified, and work at one of the world's leading pharmaceutical companies. A career opportunity and resume builder.

On-Site AV Service Technician is responsible for onsite maintenance and support of AV equipment while performing white glove executive and event meeting management in a mostly Zoom/Teams/Crestron environment. Prior corporate or high-level event management experience is a plus. Work would be performed onsite daily at client located in the Seaport neighborhood of Boston MA.

Meeting management is the priority but AV preventative maintenance, system checking, will be tasked. Must be professional in dress and communication skills. You will be a key member of a Global AV team gaining experience in all facets of Corporate AV skills. This is a full-time permanent position with Diversified.

What will you be doing?

• Provide customers with an elevated level of AV, Broadcast and UC support.
• Develop an on-going customer relationship, resulting in future customer loyalty.
• Complete Preventative Maintenance visits to ensure all client rooms and systems are operating in an optimum fashion.
• Troubleshoot system issues to determine and find resolutions, ability to use a wide range of test equipment to troubleshoot, verify and document performance.
• Escalate issues for further support through Global Service Center Agents, Field Service colleagues and ultimately internal Engineering and/or Manufacturers as necessary.
• Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair functions required to resolve customer issues)
• Leverage ConnectWise service ticket system and Global Service Center partners to track all time including travel (to and from), troubleshooting actions, next step actions, recommendations and/or resolution.
• Provide operational support for meetings and events as required.
• Maintain daily record of time worked on specific projects for timesheet entry and work performed reports.

Complexity:

This level of technician will be responsible for performing tasks on client's job sites with assistance from AV team and Diversified support. This position may be responsible for the coordination with clients, other internal tech ops employees, contractors, and subcontractors. This position requires a wide range of technical and people skills to perform successfully.

Decision Making Authority:

This position requires good diplomacy in working with our clients and other key stakeholders on the job sites. The Global Services Onsite Service Technician reports internally to client audio visual managers and Diversified's Senior Onsite Tech Manager.

Required/Desired Knowledge, Experience and Skills:

• Familiarity with a wide range of audio, video and networking equipment
• Possess basic to advanced networking skills.
• Good verbal communication skills and good customer service skills
• Ability to diagnose, troubleshoot and resolve technical problems.