Wellness Center Attendant

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Wellness Center Attendant is responsible for providing guest service duties including greeting guests, providing assistance with center equipment, and enforcing fitness center rules. The Wellness Center Attendant is also responsible for maintaining a clean and organized center and assisting team members with opening or closing procedures. They will provide a safe and friendly environment for members and guests including but not limited to the following areas of the wellness centers: front desk, climbing wall, pools, and fitness floor.

Responsibilities:

1. Customer Service - They will greet all customers and answer questions or direct members appropriately for services or programs in question. They will have a strong working knowledge of the many Wellness Center related activities and programs. Respond to members problems and requests in appropriate, timely and respectful manner by analyzing critical situations and exercising good judgement to arrive at effective solutions. Communicates employee and member concerns/occurrences to the appropriate staff and fills out the appropriate paperwork and documentation. Able to competently handle program registration, telephone calls, check in processes, member requests and other tasks in a friendly and efficient manner.

2. Communication- The Wellness Center Attendant will communicate with peers in a professional and courteous manner at all times. They will communicate with each area manager to ensure understanding, relay appropriate information, and use any and all means necessary to stay up to date with wellness center information. Use of the UNC Health Lenoir email will be expected for all work communication, checking the appropriate Sharepoint sites, and links and communication binders in each department as expected. All member and work related issues should be relayed to the appropriate manager as necessary. Report and record information correctly in the equipment log, daily cleaning schedules, area opening and closing procedures, maintenance logs, walk thrus, and other area specific logs as necessary. Will attend all departmental meetings, all-staff meetings, and supervisor meetings as required.

3. Instruction - Conducts new member equipment orientations and fitness clinics. Educates customers on policies and procedures throughout the facilities. Ensure a quality education on safe, effective, and proper use of fitness equipment. Performs general receptionist activities.

4. Monitoring - As part of the day to day operations the Wellness Attendant will be scheduled to work on a regular basis in all areas of the facility as indicated by the departmental schedules including the fitness floor and front desk. They will ensure all members and guests follow proper registration according to departmental policies and procedures including those for programs and services as necessary. Assist with maintaining adequate inventory of supplies as needed within each department by proactively restocking those items or by communicating this need in a timely manner to the appropriate area manager.

5. Maintenance - The Wellness Attendant will be responsible for adhering to consistent equipment maintenance and cleaning schedules in each area as outlined. This includes cleaning of exercise equipment, checking exercise equipment and other devices for safety, attending to spills and cleanliness related items immediately to avoid safety and exposure risks. Should report all malfunctioning equipment using appropriate maintenance logs and to area manager immediately.

6. Safety - Enforce all policies and procedures to ensure a safe environment for customers. Able to administer CPR as necessary. Proactively identify situations or events that may pose a risk to members and guests and respond immediately to remedy situation. Be aware of acute signs of exercise intolerance and able to engage the member or guest to remedy the situation.

7. Training - All wellness center attendants will be required to attend trainings within the department to become proficient with area expectations and to improve general knowledge of the wellness centers.

Other information:

• EDUCATION
• None required.
• EXPERIENCE
• No prior experience required.
• LICENSURE/REGISTRATION/CERTIFICATION
• Cardiopulmonary Resuscitation (CPR) certification within one month from date of hire.

Legal Employer: Lenoir Health

Entity: UNC Lenoir Health Care

Organization Unit: Wellness Center

Work Type: Per Diem

Standard Hours Per Week: 8.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: LENOIR MEM

Exempt From Overtime: Exempt: No