Change Management Support Specialist, Spectrum Business

Are you passionate about supporting teams through transformative changes? As a Change Management Support Specialist, you'll play a pivotal role in our organization by crafting and delivering compelling messages that keep our internal teams informed and engaged during business transitions. Your ability to communicate changes clearly and effectively will ensure that our employees are well-prepared and motivated, driving our collective success. Join us to make a meaningful impact and help shape the future of our organization through strategic change management.

What our Change Management Support Specialists enjoy most about the role:

• Collaborating with stakeholders:Partnering with Change Managers and leaders to build and share change-specific information through email, newsletters, videos, graphics and surveys.
• Managing content workflow:Overseeing the development, approval and publication of change messaging to meet internal needs and organizational goals.

• Driving audience engagement: Collect, organize, and present change information, driving high content engagement by the reader

• Promoting continuous improvement:Developing feedback channels to ensure consistent, timely messages and driving continuous improvement in engagement.
• Tracking and reporting engagement:Managing reports and dashboards to track and analyze engagement with change information across various methods.

Working Conditions

Normal office environment:This role is On-site, Charlotte 4 days. 1 Day Hybrid.

Required Qualifications

Education:

• BA/BS degree in Communications, Audio/Video Production, Journalism or related field, or equivalent work experience.

Experience:

• 1+ years in Communications, Audio/Video Production, Journalism or News Industry

Technical Skills:

• Proficiency in Adobe Campaign, Canva and Premiere Pro for high-quality content creation.
• Basic skills in MS Office (Word, PowerPoint, Visio, Excel) for organizational and content management tasks.

Skills & Abilities:

• Exceptional written and verbal communication to simplify complex concepts.
• Ability to develop communication strategies and track metrics to drive engagement.
• Manage multiple projects in a fast-paced environment.
• Strong production management and process improvement skills.
• Self-motivated with quick learning ability, functioning well as an individual and team leader.
• Technical savvy and compelling content creation skills.
• Effective collaboration with various business units and leadership.
• Integrity, sound judgment and innovative thinking.

Preferred Qualifications:

• Experience in telecommunications and IT-oriented communications.
• Knowledge of cable television products and services.
• Experience using JIRA.

Spectrum Connects You to More

• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed

• Competitive Pay: Generous starting salary, plus pay increases as you advance and paid training.

• Learning Culture: We invest in your learning and provide paid training and coaching to help you succeed.

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