Director of Guest Experience
Job Locations
US-FL-Fort Lauderdale
Requisition ID |
2025-123744
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# of Openings |
1
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Category (Portal Searching) |
Front Office Operations
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Overview
Fort Lauderdale Hotel Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces. The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.
Job Description
Be a part of the pre-opening team for the Omni Ft. Lauderdale Hotel! Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.
Responsibilities
Qualifications
- Minimum of 2 years of Guest Services and or Front Office Management experience required. Previous leadership experience in an upscale, full service hotel environment is required. Strong understanding of Guest Service hotel procedures, Omni Select Guest, and concierge practices required, and experience with catering to high level or VIP guests preferred.
- Exceptional knowledge and understanding of the Guest Services operations, to include cash handling, computation of accurate mathematical calculations, check in, check out, walk procedures, managing room availability, upsell procedures, Omni Select guest, special needs of VIP guests, room assignments, and safety standards.
- Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
- Candidate must be well organized and able to meet time specific deadlines.
- Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests
- Able to set priorities for the Guest Experience Team and provide feedback to others that enhances performance.
- Prior experience managing schedules, payroll, service recovery and associate relations matters required.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Developed computer proficiencies, OPERA experience a plus.
- Must be able to work a variety of shifts, including weekends and holidays.
ENVIRONMENT & POSITION ANALYSIS:
- Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
- Stand or walk for an extended period or for an entire work shift.
- Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
TOOLS & EQUIPMENT:
- Desktop computer (Opera, Alice, Resort Suite, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine, push to talk radio, scanner
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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