Delivery Client Support Specialist

Job Purpose

ICE Data Services is seeking an exceptional and highly motivated Feeds Delivery Specialist to join a fast-paced Global Delivery Team. The specialist is an integral part of ICE Data Services overall operational workflow which contributes significantly to the overall success of the business. In this role, the Feeds Delivery Specialist will act in a project manager capacity, responsible for the set-up and management of new and existing client onboardings, business implementations, and product configurations for ICE Data Services. The role will manage the communication and drive the direction of each project, working closely with both internal parties and customers to ensure an excellent customer experience.

Responsibilities

• Establish strong working relationship with internal stakeholders and clients throughout the project life cycle
• Act as liaison between stakeholder personnel and teams to streamline workflows and facilitate smooth project execution
• Assist in coordination of project activities, managing resources, facilitating meetings, and communication to ensure projects are on time, are compliant with external vendor policies, and meet ICE's product standards
• Create and maintain proper workflow documentation, project trackers, and revenue forecast reports
• Monitor project progress against the project plan, identifying potential risks and issues, and reporting status updates to all stakeholders
• Identify and proactively address potential project risks and develop contingency plans
• Performing administrative responsibilities within system database tools related to project work

Knowledge and Experience

• Bachelor's degree or equivalent work experience
• 3+ years of experience in client service implementations or project management
• PC skills including ability to use Microsoft Excel, ServiceNow, Salesforce a plus
• Strong interpersonal, written, and verbal communication skills
• Experienced with teamwork and collaboration
• Customer service skills including excellent business judgment skills
• Sound ability to multi-task in a fast-paced, time sensitive environment
• Analytical skills required to review data, apply logic and reason, and draw appropriate conclusions about findings

#LI-SF1