Newport Aquarium Event Services Manager

MAJOR DUTIES AND RESPONSIBILITIES:

• Plan event logistics with client including floorplan, set-up, vendor logistics, audio visual needs and event timeline.
• Act as the on-site contact and coordinator during events.
• Maintain schedule and fulfill training requirements for Event Assistants.
• Oversee Aquarium staff during events. Provide direction and coaching as necessary.
• Communicate and maintain relationships with internal departments, caterers and other vendors.
• Up sell in-house enhancements including linens, lighting, animal encounters.
• Submit weekly/monthly reports to the General Manager on event revenues.
• Work a variety of wedding shows both off-site and at Newport Aquarium with Event Sales Manager.
• Maintain internal event calendar and hold a weekly event meeting with Operations Team.
• Act as the owner of the event spaces (Riverside Room and Reef Room) and work with internal partners to ensure the spaces are maintained appropriately.
• Manage ballroom set-up and organization of storage areas, including event supply inventory.
• Perform Aquarium tours for groups and other interested guests when Sales Managers are not available.
• Must be willing to learn, operate, program, and troubleshoot Audio/Visual equipment and interactive equipment.
• Handle comments, complaints, and suggestions regarding policy and procedure from guests and team members.
• Support Sales Department with daily activities and additional projects as assigned by the General Sales Manager.
• Perform Herschend Enterprise's Core Values and Newport Aquarium Guest Service Accountabilities, Policies and Procedures, and Safety Protocols.

QUALIFICATIONS:

• Minimum of high school diploma and 2-3 years of event coordination experience.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Must have the ability to read, write and speak the English language (knowledge of other languages is a plus).
• Must be able to think clearly and react quickly and calmly to changes and/or emergency situations.
• Must be detail-oriented and proficient in time management to effectively manage all job responsibilities.
• Must handle confidential information responsibly.
• Must have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Willingness to take direction and coaching from experienced team members to improve your skills and enhance the guest experience.
• Demonstrated ability to work as part of a team in a constantly changing environment as well as individually, with a minimum of supervision.
• Must have good interpersonal skills and willingness to collaborate with multiple departments.
• Ability to work a flexible schedule that will include weekends, evenings and/or holidays.
• Ability to perform in a fast-paced job and remain courteous, friendly and helpful to guests and team members.

REQUIREMENTS:

• Successful completion of pre-employment background check
• No history of allergy related to animals or plants, which might interfere with ability to work
• Ability to remain on feet for long periods of time, climb stairs, bend and stoop
• Physical strength, including the ability to lift up to 50 pounds

WHAT YOU'LL GET:

• Comprehensive medical, dental, and vison insurances
• 40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annually
• Profit Sharing and 401K Plan with company match
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky's Cafe, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development

You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Newport Aquarium offers amazing perks for all hosts. Visit the aquarium whenever you want, share complimentary tickets with friends and family, enjoy discounts on food and beverage, merchandise from our gift shop, and candy from Sweet Dreams Candy Company.

Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving - give us purpose and guidance.