Patient Technical Support Associate

Job Description

The Department of Information Technology, Patient Technical Support Associate is responsible for assisting patients with access to their OSU Wexner Medical Center patient portal accounts. Associate functions that are provided include, but are not limited to, providing patient information regarding the patient portal application, providing excellent customer service, placing trouble tickets when needed and activating and resetting passwords for patients. Services provided by the IT Patient Portal Support team are between 8:00 AM and 6:00 PM, Monday through Friday, excluding holidays.

Position Summary

The Patient Technical Support Associate serves as point person on the phone for all patient portal support needs while also ensuring the protection on patient information.

Minimum Qualifications

High school diploma. Seeking candidates with experience as a Patient Care Associate, Unit Clerical Associate or Medical Assistant.

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!