Strategic Ops & IT Governance Director

The Strategic Operations and IT Governance Director will serve as a critical orchestrator, ensuring the effective execution and alignment of IT initiatives with organizational strategic objectives. This role requires a strategic thinker and operationally focused leader capable of managing complex initiatives, fostering collaboration, and driving continuous improvement. Working closely with the CIO and IT leadership team, the Director will standardize processes, implement governance frameworks, drive consistency in execution, and ensure that IT operations are effectively communicated and aligned with business needs. This position acts as the bridge between technical implementation and business outcomes, promoting innovation, efficiency, and operational excellence.

Strategic Planning and Alignment

• Collaborate with IT leadership to develop and execute strategic plans, ensuring alignment with organizational objectives.
• Regularly validate strategic alignment and course-correct when necessary.
• Translate business needs into actionable technology solutions.

Operational Excellence

• Establish and maintain standardized operational frameworks to ensure consistent execution, monitoring, and reporting.
• Develop metrics and KPIs to track performance and drive continuous improvement.
• Build a team culture focused on operational excellence and service delivery.

Change Management

• Lead and manage enterprise-wide change management programs, operationalizing frameworks like the ADKAR model.
• Create and implement methodologies for the adoption, training, and communication of new technologies and processes.

Project Orchestration and Management

• Oversee key projects and initiatives, ensuring timely and successful completion.
• Standardize project management methodologies and establish consistent cadences for updates, risk assessments, and escalation protocols.
• Effectively allocate resources and hold project leaders accountable for outcomes.

Governance Implementation

• Develop and maintain practical governance systems that balance operational efficiency with necessary oversight.
• Implement frameworks for continuous improvement, promoting innovation and efficiency.

Cross-Functional Communication

• Develop and implement frameworks to relay IT operations status, impacts, and requirements to business stakeholders.
• Create dashboards and reporting tools to translate technical progress into business impact.
• Prepare reports, presentations, and materials for executive meetings.

Leadership

• Foster a positive and collaborative work environment.
• Mentor and develop team members to promote professional growth.
• Build and maintain cross-functional relationships across all levels of the organization.

• Bachelor's degree in information systems, business administration, or a related field.
• MBA, MS in Information Systems, MS in Technology, or similar advanced degree desirable.
• Advanced certification in operational excellence, project management, change management, and/or process management a plus.
• 8+ years of progressive experience in technology organizations.
• 3+ years in leadership roles managing complex initiatives.
• Experience in achieving operational discipline and excellence.
• Knowledge and experience with best practice change management frameworks, particularly the ADKAR model; Prosci certification a plus.
• Financial acumen and ROI-focused decision-making.
• Strong influencing and relationship management skills across all levels of the organization.
• Excellent written and verbal communication skills.
• High degree of learning agility.
• Familiarity with financial and technical acumen.

#KM

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.