Director, Program and Project Management Manager

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Director, Program and Project Management Manager join our Archer team. This role is located in Berwyn, PA and Pittsburgh, PA.

In this role, you'll make an impact in the following ways:

• Collaborate with onboarding and client service teams to understand client challenges and identify opportunities for enhanced solutions.
• Lead the requirements-gathering process, working closely with clients and internal teams to create detailed and actionable solution designs.
• Develop, manage, and maintain high-quality documentation, such as actionable and testable Statements of Work (SOWs), client-facing standard solution guides, and internal customization directories.
• Act as the primary liaison between client-facing teams and software engineering, ensuring clarity and alignment throughout the solution delivery process.
• Proactively identify inefficiencies in current processes and lead initiatives to improve workflows, tools, and methodologies.
• Investigate and resolve unexpected behaviors in client-specific solutions, collaborating with software engineers to ensure timely resolutions.
• Analyze large, complex datasets to troubleshoot issues, answer client inquiries, and identify opportunities for innovation.
• Mentor and guide junior analysts, fostering skill development and knowledge sharing across the team.
• Partner with project management to accurately estimate tasks, scope solutions, and set realistic delivery timelines.
• Stay informed of industry trends and advancements to drive innovative solutions that align with client needs and market demands.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required
• 15+ years of experience in business systems analysis, including requirement elicitation, data analysis, and solution design.
• Expertise in modern software tools and platforms used in investment management.
• Strong client relationship management skills and a consultative approach to problem-solving.
• Proven leadership experience, including mentoring, process improvement, and team collaboration.
• Strong understanding of SQL and experience with business intelligence tools for querying and analyzing data.
• Comprehensive knowledge of the investment management industry, including familiarity with market trends, challenges, and opportunities.
• Exceptional communication and organizational skills, with a clear, concise writing and speaking style.
• Demonstrated ability to lead by example, driving a culture of excellence, accountability, and continuous improvement.

Preferred Qualifications:

• Understanding of software development lifecycles, methodologies (e.g., Agile, Waterfall), and best practices.
• Experience directly managing or supervising teams within a technical or analytical capacity.
• A track record of implementing and managing process improvements to enhance team efficiency and client satisfaction.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here's a few of our recent awards:

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.