Student Services Specialist

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  Provide academic advising support to students throughout their studies, from orientation to graduation, using various communication methods.
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  Guide and support students in understanding academic policies, procedures, and requirements, clarifying regulations, deadlines, and protocols to facilitate compliance and academic success.
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  Provide referrals to appropriate campus resources as needed.
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  Serve as the first point of contact, checking in students for meetings with Undergraduate Programs staff and providing guidance on available resources, while also administering virtual drop-in advising twice a week.
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  Review and make decisions on petitions, notify students of outcomes, submit petitions into DegreeMAPs, and escalate decisions when necessary.
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  Evaluate and process academic forms such as major, minor, and concentration declarations, transfer credit approvals, course substitutions, policy exceptions, registration transactions, and leave of absence requests. This may also include determining eligibility and writing support letters for students pursuing Curricular Practical Training (CPT) and Optional Practical Training (OPT).
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  Manage the central email accounts for the Undergraduate Programs office, ensuring timely and accurate responses to inquiries.
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  Ensure systematic documentation and follow-up within GW Documents.
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  Facilitate the registration process for selected Business Leader Development (BLD) Program courses.
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  Serve on committees and assist with programming as needed (e.g., New Student Orientation, GW Professional Academic Advising Networks, Admissions Panels, GWSB Commencement Committees, Scholarship Committees, Student Leadership Awards Committee) or other assignments as requested by the Vice Dean or Executive Director.
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  Retrieve and analyze data from GW systems (such as Banner, GW Tableau) and prepare reports as needed.
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  Approve timecards for student employees, ensuring accurate reporting and timely submission in accordance with institutional payroll procedures.
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  Assist with office operations and compliance management, including onboarding logistics, records compliance, technology and facility requests, inventory management, and safety procedures

• Demonstrated ability to make sound decisions and judgments when analyzing and evaluating student data and academic records.
• Ability to interpret, recommend, and implement academic policies, procedures, and regulations related to academic advising.
• Strong interpersonal and organizational skills.
• Ability to multitask under tight deadlines and maintain attention to detail in a fast-paced environment.
• Discretion and the ability to maintain confidentiality.
• Experience working independently under general supervision in a high-volume, fast-paced, team-oriented environment.
• Proven ability to exercise good judgment and initiative in fulfilling responsibilities in a higher education setting.
• Knowledge, skills, and experience in effective academic advising techniques, with the ability to assess student needs and support informed decision-making.

How is pay for new employees determined at GW?

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.