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Director - Revenue Cycle Vendor Management, Education, and System Support

Corewell Health
United States, Michigan, Grand Rapids
Jun 06, 2025
Job Summary Plans, organizes, and directs the development, implementation, optimization, and management of systems and services within the following departments: Revenue Cycle Education, Vendor Management, Payer Enrollment, and Ancillary Support Services (including Revenue Cycle (Epic) Builder Program, sFTP file management, Payer Portal Access Team & Epic Payer Contract Build Team). Accountable for the discovery, acquisition, management, retainment, and succession of talent. Ensures alignment of Revenue Cycle Services delivery to the stated strategy, direction, and priorities given by the Senior Director, Revenue Cycle Shared Services to meet current and future needs/outcomes, and to support the business goals and objectives of the health system. Responsible for the development of goals, development and management of the budget, provision of quality services (including supplier performance), and collaboration with other leaders and team members to continually improve services and support the management team. Plays a key role in planning and scoping projects, including supplier implementations and process improvement work aligning to aforementioned teams. Communicates strategies, tactics, progress, and key measures to customers and organizational leadership. Works in collaboration with other Directors and executives to develop policies and procedures that support the department and provision of quality services throughout the organization. Provides guidance and support to Revenue Cycle leaders to ensure optimal supplier performance and financial efficiency gain according to contract service level deliverables. Supports implementation of adult learning principles and educational best practices, in collaboration with Education Center of Excellence for all revenue cycle / clerical new hires leveraging the electronic health record (EHR). Essential Functions Creates and executes strategic plans for revenue cycle education and development. Ensures consistent staff onboarding, training, and accountabilities for all revenue cycle staff across all revenue cycle departments. Supervises the development and delivery of Revenue Cycle education and training programs across the enterprise. Develops a high-performance team as measured through the achievement of benchmark process outcomes, audit and compliance results, financial goals, and employee satisfaction. Builds leadership and management talent within reporting structure to ensure transparency on goals and performance improvement throughout the Revenue Cycle enterprise. Directs the enhancement of existing technology to improve workflow efficiency and promote standardized processes and streamline workflows. Ensures systems utilized provide bi-directional communication between payers, strong bill editing functionality, and flexible workflow management to complement billing processes to improve collection rates and reduce accounts receivables. Participates in and/or leads various DS-related steering committees for information technology changes which affect the Revenue Cycle and department-specific workstreams. Manages Vendor Performance through monthly reporting; both internally (with stakeholders) and externally (with vendors). Identifies areas of improvement in reporting. Directs operational stakeholders to establish baseline performance. Tracks performance to industry benchmarks. Maintains Vendor Management Operational List. At minimum, executes on escalated concerns and challenges as relates to vendor performance and metrics. Directs quarterly performance reviews with select third-party vendor partners. Manages vendors to establish Process Improvement Plan for underperformance. Drives performance and vendor expense to meet budget and revenue cycle outcomes. Collaborates Enterprise-wide on our Vendor Management strategies and strategically works with enterprise partners to create a unified process through the system. Ensures understanding of all revenue cycle departments including scheduling, registration, authorizations, referrals, coding, billing, clinical documentation, revenue management, HIM, and shared services. Oversees the strategic direction and overall performance of the payer enrollment function within the healthcare revenue cycle, ensuring alignment with organizational goals and regulatory standards. Sets long-term objectives, evaluates key performance indicators, and drives initiatives to optimize enrollment efficiency and payer relationships. Provides leadership and guidance to the enrollment manager and team, fostering a culture of accountability, continuous improvement, and operational excellence. Collaborates with executive leadership, compliance, and revenue cycle stakeholders to anticipate industry changes, mitigate risks, and support sustainable growth through effective payer engagement and credentialing strategies. Manages the performance and productivity of direct reports as it relates to activities and pre-defined goals/targets, while providing continual feedback and guidance. Provides timely opportunities for a training program for new and existing employees in Reporting & Analytics as needed (e.g. new technology, policies, procedures, initiatives, etc.). Develops capital and operational budgets for the department, services, and programs. Routinely monitors, manages, and controls budget, analyzes variances and takes appropriate action, and develops plans for productivity improvements. Responsible for maintaining appropriate staffing levels and preventing backlogs by endorsing production standards and goals to ensure timely processing. Assumes ultimate accountability for the recruitment, interviewing, hiring performance monitoring, retention, initiating/follow-through with disciplinary action, and termination of all staff, in consultation with Human Resources. Mentors, coaches, and develops staff and acts as a role model and resource. Strategizes with all-level leaders (mid-management through executive) on approach to Education and Vendor Management. Establishes standard work on departmental processes and monitors adherence of the work within these departments. Qualifications Required Bachelor's Degree in business, finance, healthcare administration, or related field. 7 years of relevant experience in a related field Required 5 years of relevant experience in a leadership role with a demonstrated ability to lead teams and manage budgets. Required Physical Demands Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 10 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 10 lbs Pushing Force > 5 lbs: Seldom up to 10 lbs Pulling Force > 5 lbs: Seldom up to 10 lbs Sitting: Frequently Standing: Occasionally Walking: Occasionally Forward Bend - Standing: Seldom Forward Bend - Sitting: Occasionally Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Occasionally Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids Department Name Revenue Cycle Shared Services Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8a-5p Days Worked M-F Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.