New 
Manager- Patient Access/ Front Office OHH Central
 Oklahoma Heart Hospital | |
paid time off, 401(k)
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 United States, Oklahoma, Oklahoma City | |
| 4050 West Memorial Road (Show on map) | |
 Jun 07, 2025 | |
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Overview Join Our Team at Oklahoma Heart Hospital (OHH) ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients' journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we're shaping the future of heart care in Oklahoma by serving the state and leading the nation. Why You'll Love Working Here: Comprehensive Benefits: Medical, Dental, and Vision coverage 401(k) plan with employer match Long-term and short-term disability Employee Assistance Programs (EAP) Paid Time Off (PTO) Extended Medical Benefits (EMB) Opportunities for continuing education and professional growth Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day! We can't wait for you to join our heart-centered team! Responsibilities The OHH Manager of Patient Access is to manage the day-to-day operations of front desk services across all metro outpatient clinics, including oversight of on-site check-in, check-out, and float receptionist teams. This position ensures consistent and exceptional patient service, accurate registration, and collaboration across clinical operations and revenue cycle teams. The manager will lead staff scheduling, training, and performance while supporting access-related initiatives system-wide. Close coordination with both clinic leadership and revenue cycle departments is essential. May require travel between clinic sites and occasional extended hours to ensure coverage and support. Oversee clinic-based front desk operations, including scheduling coverage for metro locations and float pool. Lead hiring, onboarding, training, and performance management for receptionist teams. Ensure staff adherence to registration standards, insurance verification, and patient service expectations. Collaborate with scheduling, billing, and clinical teams to ensure accurate patient workflows. Monitor and address performance metrics including wait times, point-of-service collections, and registration accuracy. Standardize workflows across clinics to ensure operational consistency. Participate in departmental budgeting and staffing projections. Actively communicate organizational and departmental updates to front desk teams. Qualifications Education: High school diploma or equivalent required. Bachelors' degree preferred. Experience: Five (5) plus years of work experience in a front office medical setting preferred. Epic experience preferred. Working Knowledge: Ability to train staff; skill in defining problems and ability to reach resolutions. Ability to communicate clearly; Knowledge of word processing and spreadsheet programs; Knowledge of medical office procedures; Knowledge of insurance company operating procedures; Skill in establishing and maintaining effective working relationships with other team members, patients, organizations and the public. Essential Technical/Motor Skills: Computer and 10 key required. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. Learn more about diversity at Oklahoma Heart Hospital. As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.
The OHH Manager of Patient Access is to manage the day-to-day operations of front desk services across all metro outpatient clinics, including oversight of on-site check-in, check-out, and float receptionist teams. This position ensures consistent and exceptional patient service, accurate registration, and collaboration across clinical operations and revenue cycle teams. The manager will lead staff scheduling, training, and performance while supporting access-related initiatives system-wide. Close coordination with both clinic leadership and revenue cycle departments is essential. May require travel between clinic sites and occasional extended hours to ensure coverage and support. Oversee clinic-based front desk operations, including scheduling coverage for metro locations and float pool. Lead hiring, onboarding, training, and performance management for receptionist teams. Ensure staff adherence to registration standards, insurance verification, and patient service expectations. Collaborate with scheduling, billing, and clinical teams to ensure accurate patient workflows. Monitor and address performance metrics including wait times, point-of-service collections, and registration accuracy. Standardize workflows across clinics to ensure operational consistency. Participate in departmental budgeting and staffing projections. Actively communicate organizational and departmental updates to front desk teams. Education: High school diploma or equivalent required. Bachelors' degree preferred. Experience: Five (5) plus years of work experience in a front office medical setting preferred. Epic experience preferred. Working Knowledge: Ability to train staff; skill in defining problems and ability to reach resolutions. Ability to communicate clearly; Knowledge of word processing and spreadsheet programs; Knowledge of medical office procedures; Knowledge of insurance company operating procedures; Skill in establishing and maintaining effective working relationships with other team members, patients, organizations and the public. Essential Technical/Motor Skills: Computer and 10 key required. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. Learn more about diversity at Oklahoma Heart Hospital. As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. | |