We use cookies. Find out more about it here. By continuing to browse this site you are agreeing to our use of cookies.
I agree and accept cookies
Main menu
Post a Job
Request a Demo
Yes
No
Both
Advanced search
#alert
Back to search results / More jobs like this
Back to search results
New
Peter Pan Bus Lines jobs

Operations Supervisor / Customer Service Agent

Peter Pan Bus Lines
$21.00 / hr
United States, New York, Manhattan
Jun 07, 2025
Operations Supervisor / Customer Service Agent

Peter Pan Bus Lines is the industry leader in safe, reliable, and on-time transportation. We take PRIDE IN THE RIDE, providing passengers with the best travel experience possible. We value our customers and strive to exceed expectations with every trip.

We are currently seeking an Operations Supervisor / Customer Service Agent who thrives in a fast-paced environment and is committed to excellent service. Candidates must be available to work flexible shifts, including nights, weekends, and holidays.

Primary Responsibilities

  1. Bus Dispatch & Scheduling:

    1. Issue departure orders for buses according to schedule.
    2. Coordinate daily driver bid schedules and ensure compliance with hours-of-service regulations.
    3. Arrange extra buses and drivers in cases of heavy passenger volume or incidents.


  2. Driver Oversight:

    1. Inspect and validate driver log books, medical cards, and licenses.
    2. Ensure drivers meet appearance and physical condition standards before dispatch.


  3. Customer Service & Ticketing:

    1. Provide travel schedule and fare information to customers.
    2. Book travel, quote fares, and process transactions.
    3. Handle customer inquiries, complaints, and incident reports professionally.
    4. Perform Package Express functions and manage associated payments.


  4. Terminal Operations:

    1. Maintain accurate daily clerical records, reports, and cash handling.
    2. Monitor passenger counts and submit timely updates.
    3. Support fellow employees and drivers with day-to-day terminal needs.
    4. Ensure smooth terminal operations, including staffing and issue resolution.





Key Competencies & Skills

  1. Customer Service Excellence:

    1. Ability to handle difficult or emotional customer situations.
    2. Prompt, courteous response to customer needs with a smile-always a smile.


  2. Leadership & Staff Management:

    1. Train and motivate staff; coordinate shift schedules.
    2. Foster a positive, productive team environment.


  3. Operational Agility:

    1. Quick problem-solving and decision-making during peak or unexpected circumstances.
    2. Develop alternative solutions and respond well under pressure.


  4. Detail Orientation:

    1. Accuracy in clerical work, fare calculations, and cash balancing.
    2. Meticulous in ensuring driver compliance and appearance.


  5. Technical Skills:

    1. Basic computer proficiency required.
    2. Will train on our proprietary systems.





Preferred Qualifications

  1. Experience in the bus transportation industry is highly desired.
  2. Previous supervisory or team lead experience is preferred.
  3. Must be able to lift, push, or pull up to 50 pounds.

Applied = 0
MORE JOBS LIKE THIS

(web-696f97f645-6kfh8)