Cafe Manager (Portland)

Hi, we're Stumptown. We're a coffee company, and we source, roast, taste, package, sell, deliver, brew and serve what we firmly believe is the best coffee on the planet. We are progressive, open, and evolving but uncompromising in our commitment to quality. We work hard, collaborate constantly and have fun every day. We pride ourselves on our passion for excellence, our spirit of generosity and on the long-term relationships we nurture as we guide our coffee from the good hands of our hardworking partners at origin into the cups of our customers. If you love coffee, people and getting things done, this just might be the place for you.

Summary

The Cafe Manager is responsible for the day-to-day leadership and operation of their cafe, setting a clear vision for excellence in both team performance and guest experience. They will build, train, and develop a talented team that delivers exceptional results, fosters a dynamic and inclusive culture of learning, and embodies the values of Stumptown. The Cafe Manager sets the pace for hospitality, quality, and innovation, ensuring that the cafe continually evolves to meet and exceed guest expectations. They work in close partnership with the retail leadership team and across departments to create one-of-a-kind experiences for guests and provide ongoing leadership and growth opportunities for cafe staff.

Essential Functions

• Set a clear vision and pace for the cafe, creating the conditions by which the team can thrive.

• Lead daily operations of the cafe, ensuring smooth, efficient, and guest-focused service.

• Build, train, and develop a high-performing team; foster a culture of learning, accountability, and continuous improvement.

• Create and maintain an exceptional guest experience that reflects Stumptown's values and quality standards.

• Serve as a visible and approachable leader-representing Stumptown's mission, voice, and values both within the cafe and in the community.

• Manage financial performance of the cafe, including inventory management, labor efficiency, and all monetary transactions.

• Maintain operational excellence, including cleanliness, safety, and equipment maintenance.

• Conduct regular team meetings and one-on-one coaching to align the team around goals and encourage professional development.

• Collaborate with Retail Leadership, education, and cross-functional departments to ensure consistency and innovation in offerings and service.

• Oversee product quality and consistency through team training, quality control practices, and regular tasting and evaluation.

• Stay current on product knowledge and industry trends; actively share insights with the team to inspire ongoing learning.

• Perform other duties as assigned to support the overall success of the cafe and Stumptown's broader mission.

Supervisory Responsibilities

• Provide leadership for all cafe employees.

Qualifications

• 2 years of supervisory experience in the hospitality industry, strongly preferred.

• Proven leadership skills with the ability to set vision, motivate teams, and drive accountability.

• Strong sense of professionalism, follow-through, and personal responsibility.

• Demonstrated ability to create an inclusive and collaborative team environment.

• Commitment to delivering exceptional customer experiences with warmth and integrity.

• Excellent communication skills with employees, customers, and cross-functional partners.

• Strong attention to detail and operational excellence.

• Ability to coach, mentor, and develop employees at all levels.

• Receptive to feedback with a continuous improvement mindset.

• Ability to manage multiple priorities and maintain composure under pressure.

• Familiarity with cafe or food & beverage operations preferred; willingness to continuously build product knowledge.

Physical Demands

• Ability to stand and move throughout the cafe for the duration of scheduled shifts.

• Ability to perform repetitive hand, wrist, and forearm motions (such as operating espresso equipment, preparing beverages, and cleaning tasks).

• Ability to taste and smell products as part of quality assurance and training.

• Ability to communicate clearly and effectively with customers, team members, and leadership.

• Ability to lift and carry up to 5 pounds frequently and up to 50 pounds occasionally, with or without reasonable accommodation.

• Ability to reach, bend, stoop, and perform a range of motion tasks necessary for cafe operations.

Work Environment

• Work is performed at the cafe.

• The work environment can be noisy.

At Stumptown, we welcome diversity and celebrate that our communities include individuals from all backgrounds, identities, and walks of life. We strive every day to foster an environment of inclusion, diversity, equity, and accessibility that supports our employees, customers and communities. We know that embracing diversity makes us stronger, enriches our culture, and allows us to grow together. We encourage candidates with diverse backgrounds, identities, skills, and abilities to apply. If you require reasonable accommodation in completing the application, interview or assessment process, please direct your inquiries to a member of the People team at jobs@stumptowncoffee.com or by calling (855) 711-3385. We are proud to be a B Corp and equal opportunity employer.