Homecare Scheduler - Awc Il

All Ways Caring HomeCare

The Scheduler is responsible for coordinating quality care and customer service to our valued clients. The Scheduler will coordinate the assignment of appropriate staff to clients, schedule client services, identify problem situations, and assist in problem solving to strive for optimum outcomes.

Has the authority to act as agency manager in the absence of Branch Manager
• Ensures HomeCare services follow agency philosophy, policies/procedures, and in accordance with Federal, State, and local licensing laws and regulations
• Ensures proper documentation and record-keeping for agency payors
• Maintains data integrity in client scheduling software system
• Understands and ensures adherence to the agreed Plan of Care for each client served
• Partners and communicates with all members of the client's circle of care which may include, but is not limited to, family members, assigned Power-of-Attorney spokesperson, community partners and related agencies
• Monitors and reports on changes in the client's Plan of Care, services, or condition as required
• Conducts periodic home visits and safety checks
• Reviews and determines client service schedules to ensure adequate staffing and processing completed visits for payment
• Supports recruitment, screening and selection of staff based on Agency and external referrals
• Supports all initiatives related to Branch Growth
• Provides administrative support for key branch functions (payroll, employee assistance, answering phones)
• Assumes on-call responsibility as needed
• Other duties as assigned

• High School Diploma Required
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred (per regulatory requirements)
• Excellent Customer Service Skills
• Previous experience with community service, client service or staffing experience
• Knowledge or previous experience working in an office setting with computers, phones, facsimile, and other related tasks

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.