Team Lead Medical Assistant (Urology)

Position Summary: The Urology Team Lead plays a pivotal role in the administrative and clinical management of a dynamic urology clinic. They utilize a team-based approach to ensure the delivery of high-quality, evidence-based care to patients while overseeing daily operations. This leadership role encompasses staff management, workflow optimization, and hands-on clinical support, including assisting providers with patient care. The Team Lead acts as a mentor, trainer, and resource for all staff, fostering professional development and ensuring a smooth and efficient patient experience.

Administrative Duties:

* Supervise daily clinic operations, ensuring seamless workflow and patient care.

* Assist the Operations Manager with scheduling staff, managing room assignments, and ensuring appropriate coverage.

* Monitor supply levels, manage inventory, and place orders as needed for office operations.

* Utilize electronic health record systems (e.g., Epic) to maintain accurate documentation of patient records and administrative tasks.

* Identify areas for improvement in workflows and recommend solutions to enhance efficiency and quality of care.

* Complete required paperwork, manage patient tracking systems, and coordinate follow-up on patient results.

Clinical Duties:

* Prepare patients for exams, procedures, and treatments, including obtaining vital signs and medical histories.

* Assist providers during minor surgical procedures using aseptic techniques and adhering to infection control protocols.

* Perform point-of-care testing and train staff in clinical procedures according to Health Center standards.

* Maintain clean, orderly, and fully-stocked exam rooms, ensuring readiness for upcoming sessions.

* Communicate effectively with patients and team members, adhering to professional medical terminology.

Team Leadership:

* Serve as a mentor, trainer, and resource for all staff, fostering professional development and ensuring a smooth and efficient patient experience.

* Lead pre-visit huddles with team members to ensure effective office visit planning.

* Facilitate training and quality improvement initiatives across the practice and organization.

* Address incidents, conflicts, and environmental or equipment issues as needed, escalating concerns to appropriate personnel.

* Foster a positive and collaborative work environment that promotes the organization's RESPECT behavioral standards.

Education:

* High School Diploma or GED required.

* Graduate of Certified Medical Assistant Program preferred.

Certifications:

* Certified Medical Assistant (Required).

* CPR Certification preferred.

Experience:

* Completion of a Medical Assistant training program (with certification preferred).

* Prior experience using clinical software systems (e.g., Epic or Ochin).

* Proficient in Excel and other Microsoft Office applications.

Skills:

* Excellent communication, interpersonal, and problem-solving abilities.

* Ability to work independently and make decisions based on department policies.

* Bilingual English/Spanish skills preferred.

* Physically able to perform moderate bending, stooping, lifting, and carrying up to 30 pounds.

* Demonstrated ability to uphold strict protocols for confidential and sensitive information.

* Strong organizational skills with a detail-oriented approach to clinical and administrative tasks.

* A commitment to providing exceptional customer service and supporting a team-based care environment.