Spvr - Quality Assurance

This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business.

SUMMARY OF ROLE:

Under general supervision of the Manager, Distribution Services- Quality, implements and maintains quality assurance/control efforts at the AmerisourceBergen Specialty Group (ABSG) distribution centers. This role has responsibility for ensuring compliance with appropriate quality, regulatory and validation guidelines.

RESPONSIBILITIES:

• Support front line operations supervisors in determining root causes by teaching/facilitating the use of various root cause methods. Monitors distribution center supplier quality

• Issue CARs as necessary and work through appropriate channels in both organizations to correct issues. Ensures distribution center equipment used for GMP processes is compliant with SOPs such as calibration, validation and change control

• Participate in the evaluation of temperature controlled shipping containers. Provides guidance to operations staff for quality related matters such as relabeling Supervise one, up to three associates Develop and analyze reports for quality indicators of DC support functions such as process audits, client audit results, title product returns, complaints and deviations

• Maintains effective working relationships with internal customers, and customer quality and regulatory organizations Host and gather supporting documents during client audits

• Responsible for implementing continuous improvement efforts Must be willing to work extended hours, as needed, in order to meet productivity goals

• Must be able to be on call for temperature excursions and/or quality related emergencies

• Performs related duties as assigned

EDUCATION:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year degree program

• Normally requires a minimum of four (4) years directly related and progressively responsible experience.

SKILLS AND KNOWLEDGE:

• Good analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions

• Ability to communicate effectively both orally and in writing; good group presentation skills

• Strong organizational skills

• attention to detail

• Good interpersonal skills

• Good relationship building skills

• Good leadership skills

• Excellent analytical, statistical and mathematical skills

• Problem solving; Ability to resolve issues effectively and efficiently

• Knowledge of computers to operate effectively with Microsoft Office Suite of applications

• Working knowledge of warehouse operations and automated warehouse operating systems

• Working knowledge of regulatory compliance matters

• Ability to train, motivate and direct the work of others

• Strong decision making skills

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL AND MENTAL REQUIREMENTS:

• Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing

• Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus

• 75% or more time is spent looking directly at a computer. Associate is frequently required to stand, walk (or otherwise be mobile).

• Ability to deal with stressful situations as they arise

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned