Under the direction of the Radiation Oncology Practice Director and Clinical Administrative Manager, the Senior Practice Assistant is an active member of the clinical care team and provides coordination and administrative support for all patients within the Radiation Oncology Department.
- A high school diploma or equivalent is required.
- Associate's Degree or higher level education preferred, but not required.
- Some additional training in office systems or other post-high school education is preferred.
- Minimum three years of medical office or administrative support experience required.
- Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint. Knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience, and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos, and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.
Responsibilities:
- Perform administrative duties under minimal supervision at the highest proficiency level.
- Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support for the Supervisor.
- Provide guidance and help to others to resolve complex issues and problems. Provide feedback to the Supervisor and input into evaluating the performance of staff. Assist with annual competency assessments.
- Assist the Supervisor with interviewing for new staff.
- Assist with orientation and training for new and current staff. Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
- May perform more complex or specialized functions (i.e., surgical scheduling) at the highest competency level.
- Assist with training and orienting staff as needed.
- Provide cross coverage as needed.
- Assist with special projects as directed.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
- Other duties, as assigned.
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Brigham and Women's Hospital
Jun 17, 2025