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Clinic Support Assistant - MON Pain Clinic - 135651

University of California - San Diego Medical Centers
United States, California, San Diego
Jun 18, 2025
UCSD Layoff from Career Appointment: Apply by 6-19-25 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants: Apply by 7-1-25. Eligible Special Selection clients should contact their Disability Counselor for assistance. DESCRIPTION Under general supervision, this position is responsible for managing authorizations, insurance verification, registration, and customer service. Key duties include ensuring proper documentation of funding, eligibility, and authorizations in EPIC; processing authorizations associated with orders; and serving as a liaison between patients, physicians, and insurance providers. The role also involves answering multi-line calls, scheduling appointments, completing online registrations, and resolving authorization and registration issues. Additional front desk support and other related duties may be assigned as needed. MINIMUM QUALIFICATIONS Three (3) years of directly related experience in a large complex healthcare or clinic setting; or an equivalent combination of education and experience Must be able to cover between various department locations as needed. Proven organizational and project management skills, determine priorities, complete multi projects, and high level of attention to detail while working with conflicting deadlines. In depth knowledge of hospital registration and insurance authorizations. Knowledge of third-party payors including federal, state and private health plans. Demonstrated skill working between multiple systems during calls. Possess excellent customer service skills. Excellent communication skills, both verbally and in writing. Ability to maintain strict confidentiality and apply good judgment and discretion. PREFERRED QUALIFICATIONS Experience with authorizations, call center or front desk. Experience working in a pain clinic. SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs. Floats to other sites to provide coverage as needed. Employment is subject to a criminal background check and pre-employment physical. Pay Transparency Act Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $26.18 - $32.54 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).