Surgical Liaison - Guest Services - MOP135630

The MOP Surgical Liaison is an integral part of the Guest Services team at UC San Diego Health, responsible for responding to the needs, requests, and concerns of our patients and guests in the Outpatient Surgery Clinic at the McGrath Outpatient Pavilion. The MOP Surgical Liaison's primary function is to provide support to patients and their families upon entry into the Outpatient Surgery Clinic by answering non-clinical questions, providing resources to patient family members as they wait for the patient's procedure to conclude, providing surgical status updates upon request or at the direction of the nursing staff, and informing patients' designee when the patient is ready for pickup.

Additional job functions include:

* Greeting Patients/Guests/Team Members

* Assisting Patients with Wayfinding

* Wheelchair Mobilization

* Ensuring the waiting areas are clean and presentable

* Utilizing critical thinking and analytical skills to determine the appropriate course of action for a patient or guest

* Utilizing Electronic Medical Records to assist patients and guests with critical information to their visit

* Fostering relationships with UC San Diego Health team members

• Six (6) years of related experience, education/training in Guest Services/Hotel/Concierge Role/Information Desk, fast-paced Medical environment, hospitality-focused role, OR a Bachelor's degree in a related area plus two (2) years of related experience/training in Guest Services/Hotel/Concierge Role/Information Desk.

• Experience in a fast-paced Medical environment.

• Experience in a customer service or hospitality-focused role.

• Working knowledge of Patient Relations concepts to perform essential functions efficiently and effectively.

• Strong communication skills needed to interact professionally and effectively in the work environment.

• Ability to use discretion and maintain all confidentiality

• Bachelor's degree in related area and / or equivalent experience / training.
• Experience working in a healthcare environment.
• Knowledge of Medical Terminology.
• Familiarity with UC San Diego Health and working knowledge of clinical, professional, and ancillary departments.
• Bilingual Spanish/English

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.
• While the primary work location of this role is KOP, the work location is subject to change to another location on the La Jolla Medical campus based on needs.