Scheduler, Home Health

• Janesville, Wisconsin
• Full-time, 32 hours/week

Responsible to generate and update partner and client schedules, order supplies and assists with supply room management, and setup new field bags for new hires. Assists receptionist in covering phones or overflow of phone calls and assist with tracking professional documentation. Other duties as assigned.

Essential Duties and Responsibilities

• Generates orders and client schedules
• Assist with answering telephone from staff, clients and answering service with excellent telephone etiquette and interpersonal skills
• Assists with tracking professional staff and aide documentation
• Assist with managing of On-Call Schedule for after hour services
• Assist telehealth team with equipment setup when needed as well as scheduling of HHA's for system setups/trouble shooting in patient homes
• Follows up on non-confirmed visits
• Enters and fills supply orders; maintains supply room with quarterly supply room check for expiration dates. Assist with field staff trunk supply audits quarterly.
• Provides new partners with assembled field staff bags with the assistance of Coordinators
• Assembles field staff supply list for new partner trunk supply needs
• Assist Scheduler Lead with HHA staff meetings and annual skills fair
• Assist with ensuring compliance with documentation between HHA and case manager communication on patient concerns per HHA plan of care
• Generates Quality/CQI Indicators reports related to HHA/Scheduling issues as needed
• Maintains availability necessary to satisfy on-call requirement
• Maintains competence in McKesson Home Health & Hospice Database software; EPIC; Kronos Payroll
• systems; Spreadsheet software and word processing software.
• Assist Intake with overflow of insurance authorizations as necessary

Education and Experience

High school diploma or equivalent
Medical office experience is preferred
Knowledge of medical terminology is preferred

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this Job, the employee is frequently required to reach with hands and arms and talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and/or walk and stoop, kneel, crouch or crawl. The employee must exert up to 25 pounds of force occasionally. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

* Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

* Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

* Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

* Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

* Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.