Recreation Programmer - Athletics

Join the City of Allen-a vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play.

Our mission is simple: "To achieve excellence in managing community development and city services, continually enhancing the quality of life and public confidence."

At the City of Allen, our employees bring the PRIDE values to life:

• People First - Prioritizing others
• Respect- Treating everyone with courtesy and dignity
• Integrity- Serving with honesty and trust
• Deliver- Following through and exceeding expectations
• Excel - Driving innovation and continuous improvement
  
  

We do Work that MATTERS! Join a team that serves our community and makes a real impact every day. Learn more about the City of Allen at allentx.gov.

The purpose of this position is to provide opportunities for recreational athletic activities and customer service to patrons of all ages and demographics. This is accomplished by planning, developing, promoting, and implementing athletic programs of a wide scope. It is also accomplished by providing and ensuring a high level of customer service which greets and interacts with customers, registers patrons for programs and memberships, and responds to customer concerns or suggestions. Other duties may include providing various forms of administrative service, scheduling, assisting with special events, contributing to or developing strategies for marketing materials, ability to work in a team environment, and interfacing with other City employees and citizens. This position provides direction to other employees.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

* Coordinates athletic activities by planning, developing, implementing and evaluating programs, recruiting and retaining professional service providers, setting up schedules, marketing, securing sponsorships and partnerships, providing accounting services, including payment of professional service providers and partners, monitoring attendance, answering questions and concerns related to activities, and organizing registrations.

* Coordinates athletic league and tournament programs by planning and developing community engagement including but not limited to recreational leagues, and sport instruction activities. Further, travels to various sites in the community to implement programs, responsible for activity set up and take down, as well as maintaining athletic equipment inventory.

* Provides various forms of customer service by providing a safe and welcoming environment, greeting customers, answering questions, responding to concerns, answering and directing incoming calls, processing memberships and registrations, including inputting information into computer system and by distributing equipment to members and guests.

* Provides various forms of administrative service by monitoring equipment safety, inspecting facility for safety and cleanliness, supervising patrons, providing first aid as needed, assisting in membership and class sales, processing of electronic funds and payments, conducting orientations, scheduling of facility space, maintaining records, providing documentation for budget preparation and monitoring.

* Utilize ACTIVE and Team Sideline software to enter data, complete necessary paperwork, file records, and provide patrons with facility and registration information.

* Process point-of-sale transactions using ACTIVE software, including recording sales and accepting payments.

* Assists with special events by facilitating coordination of events, providing services as required by the type of event, assisting with event set-up and break-down and attending and supervising special events.

* Provides direction to other employees by serving as Manager on Duty as assigned, trains and assists with staff training and contributes to employee performance appraisals as assigned.

Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• Bachelor's degree in Parks and Recreation, Gerontology/Nutrition, Kinesiology or a related field with no prior relevant work experience; OR

• Associate's degree in a related field plus four (4) years of relevant work experience; OR

• High School diploma or equivalent plus eight (8) years of relevant work experience

Other combinations of education and experience may be considered.

• Valid Class C Driver's License
• CPR/First Aid Certification or the ability to obtain within thirty (30) days of hire

• This position contains a varied work schedule of four (4), 10-hour shifts per week, which could include working days, evenings and weekends.

This role requires the physical ability to perform the essential functions of the position. Reasonable accommodations are available as needed. Typical requirements include:

• Frequent walking, standing, bending or reaching.

• Lifting/carrying up to 20-25lbs

Knowledge of:

• Principles of recreational program development, coordination, and evaluation.

• Athletic programs trends, practices, and safety standards across all age groups.

• City of department policies, procedures, and customer service standards.

• Facility operations, equipment use, and basic maintenance.

• Marketing strategies, sponsorship development, and program promotion.

• Registration systems, membership processing, and point-of-sale operations.

• Budget tracking, recordkeeping, and basic financial reporting.

• Risk management, safety protocols, and emergency response procedures.

• Supervisory practices, training, and staff direction methods.

Skilled in:

• Planning, promoting, and managing recreational athletic programs and events.

• Delivering high-level customer-service in a fast-paced public environment.

• Communicating effectively patrons, coworkers, and professional service providers.

• Responding to customer inquiries and resolving concerns diplomatically.

• Training, guiding, and supporting part-time and seasonal staff.

• Performing administrative duties with accuracy and attention to detail.

• Using facility management and registration software systems (e.g. RecTrac or similar).

• Managing facility space scheduling and equipment distribution efficiently.

• Contributing to a team-oriented culture that reflects the City's PRIDE values.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.

The City of Allen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.