Help Desk Administrator III (temp)

This is an onsite, temporary opportunity for 3 months.

Summary & Scope of Purpose:

Provide first line of support to end users as the primary Help Desk Administrator. Deploy, maintain, troubleshoot and repair all supported computer systems, software and computer peripherals. Coordinate help desk activities with other team members domestically and abroad. This position requires a physical onsite presence.

Primary Responsibilities:

• Support the day-to-day operations of the IT helpdesk including:monitoring and responding to help requests, escalating and resolving incidents in a timely manner, following up with customers and ensuring service level agreements are met.
• Provide online assistance to employees working remotely.
• Deploy and support end user systems, including but not limited to: desktop and laptop computers, printers, smartphones, tablets and assorted peripherals.
• Guard against viruses, malware, intrusions and other threats through the implementation and enforcement of network and endpoint protection measures.
• Utilize ticket tracking database to record all help desk activities, software licenses and asset management.
• Maintain accurate system inventory, make recommendations for repairs, upgrades and replacements.
• Provide end user application and PC training.
• Support enforcement of cybersecurity and technology policies.
• Support IT projects and initiatives.
• Document and update documentation with best practices and "how to" guides for business applications. Make recommendations to improve user support and help desk operations to IT Management.
• Maintain and support conference room AV systems, including computers, cameras, Polycoms, LCDs and other facility related computer systems.
• Procuring a variety of IT equipment to support end users and day-to-day business.
• Participate in on-call schedule to support business after normal business hours.

Qualifications/Requirements/Skills:

• Excellent customer service skills, operating with a strong sense of urgency.
• Excellent organizational, written, and oral communications skills a must.
• Ability to operate with a high degree of ownership and focus on key objectives.
• Ability to multi-task support needs while completing projects and providing timely updates to supervisor
• Excellent problem solving and analytical skills, ability to troubleshoot and resolve or triage problems.
• Must excel working in a team-oriented environment.
• AAdegree with relevant course work in the computer sciences field or IT certification preferred.
• 3+ years of helpdesk/service desk experience supporting at least 150 users in an Active Directory based environment.
• Relevant certifications such as A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired.
• Extensive working knowledge of Windows 10, Office 365 and File servers.
• M365 basic administration
• Knowledge of WDS, imaging, sysprep
• Good understanding of basic networking, Wi-Fi, and VPN technologies.
• Good working knowledge of system and software deployment technologies and techniques.

Compensation: The base salary range for this position in the selected city is $70,000-$97,000 annually, depending on experience.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.