Patient Support Services Supervisor

The primary role of this position is to provide direct supervision and oversight for the Patient Transports and Lift Team, as well as providing supervisory duties for the Mental Health Workers, Special Duty Caregivers, Telesitters and Volunteers as needed

Apply By Date: 07/05/2025 by 11:59 pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Obtain an American Heart Association (AHA) or American Red Cross Basic Life Support (BLS) Certification or UC Davis Health CPR within 3 months of employment and maintains current.
• Bachelor's degree in related area and/ or equivalent experience / training.
• 2 years recent Supervisory experience.
• Supervisory experience or an equivalent combination of such education and experience.
• Demonstrated analytical experience with the ability to identify, analyze, report and resolve problems accurately and timely.
• Experience establishing and maintaining effective working relationships.
• Experience safely operating wheelchairs, gurneys, electric beds, cribs, and special beds.
• Experience in recognizing and reporting problems with life support equipment or a sudden change in a patient's condition.
• Experience preparing reports, memorandums and documents.
• Strong knowledge of patient care support activities, systems, external regulations, and internal policies.
• Skills to supervise a technical team and to manage multiple competing priorities in a fast-paced, dynamic environment.
• Supervisory skills related to recruitment, organizing, scheduling, and assigning work, training and evaluating work performance, implementing counseling, discipline and corrective actions.
• Knowledge and ability to exercise discretion, use good judgment and maintain confidentiality.
• Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies.
• Ability to maintain composure, respond calmly, and use sound judgment during medical emergencies.
• Must have knowledge of basic body mechanics and safe patient lift/transfer techniques. Knowledge of and experience safely operating safe patient handling equipment including lifts, friction reducing devices, powered and non-powered patient equipment.
• Knowledge of proper body mechanics and patient transfer techniques and skill to transfer patients without injury to self, patient or others.
• Knowledge of and ability to follow appropriate Infection control techniques to safeguard other patients and visitors from infected patients.
• Skill and knowledge to perform CPR.
• Knowledge of 02, IVs/pumps, feeding tubes/pumps, foley bags, and chest tubes.
• Strong computer skills including EMR, e-mall, PC based programs, and MS Word and Excel applications.
• Knowledge of business software and specialized applications and data management systems used in nursing units or departments.
• Skilled in written and verbal communication, with the ability to convey complex clinical and technical Information in a clear and concise manner, and to produce a variety of reports and analyses.
• Ability to read, write, and comprehend the English language.
• Ability to use a calculator and possess basic math skills.
• Ability to maintain a culture that values diversity, respect and accepts the contribution of others, and supports open communication.
• Judgment skills to make independent clinical decisions.
• Skills to work accurately and quickly under pressure.
• Knowledge of legal implications for clinical practice.
• Organizational skills to provide direct supervision to licensed and unlicensed employees.
• Ability to appropriately use available resources (personnel and equipment/supplies) to ensure that the patients on a specific unit receive safe, appropriate patient care during the course of a shift.
• Ability to coach and mentor employees, promoting teamwork and encouraging professional development.
• Ability to appropriately share and exchange information.
• Ability to take personal responsibility for own actions and act with Integrity.

Preferred Qualifications

• Prior supervisory experience in-patient care setting; assisting in safe patient handling, mobility, and emergency code blue situations is highly recommended.
• Experience conducting group and individual training sessions.
• Knowledge of Fair Labor Practices, Collective Bargaining Agreements, and University policies and procedures.

Key Responsibilities

• 55% - Leadership, Management and Supervision
• 25% - Clinical Competency
• 5% - Process Improvement/Resign
• 5% - Professional Development
• 5% - Professional Education, Training, Teaching
• 5% - Resource Utilization

Department Overview

The Patient Transport Services department provides coordinated, centrally dispatched transportation services for patients being treated in the outpatient clinics and the inpatient units and diagnostic areas. The unit also provides information and assistance to patients, visitors, hospital staff, and the public.

The Lift Team performs patient handling activities for inpatient departments/units using SPH techniques and equipment in collaboration with the RN and other healthcare providers. Lift Techs serve as a resource in the use of Safe Patient Handling (SPH) equipment and movement of patients. Lift Techs also serve as body mechanics and SPH coaches and trainers for staff involved in patient handling. Must be familiar with standard precautions and isolation procedures. Must be skilled in best practices related to patient lifting, proper body mechanics and testing for minimal assistance, safe patient handling and safe practice and procedures. Must be skilled in handling bariatric patients and pediatric patients.

The Mental Health Worker (MHW) assists professional and technical personnel in the observation of patients, some of whom may require continuous, intermittent, or video observation. The goal of observation is to prevent harm to the patient, staff, and to reassure patient safety and prevent any harm that may result in a negative medical outcome. The MHW may assist the Registered Nurse with routine patient care such as feeding, hygiene needs, as well as organizing activities and interactive therapy sessions with continuous observation of patients. MHWs also help to ensure that a calm, safe setting is maintained while gaining insight into treatment options for patients and participating in patient's treatment planning with nursing staff and doctors.

Under the direction of a Registered Nurse, the Special Duty Caregiver (SDCG) assists professional and technical personnel in the observation of patients, some of whom may require continuous, intermittent or video observation. The goal of observation is to prevent harm to the patient and to reassure patient of safety and prevent removal of tubes or special devices that may result in a negative medical outcome.

Department Specific Job Scope

The primary role of this position is to provide direct supervision and oversight for the Patient Transports and Lift Team, as well as providing supervisory duties for the Mental Health Workers, Special Duty Caregivers, Telesitters and Volunteers as needed

POSITION INFORMATION

• Salary or Pay Range: $67,700.00 - $120,500.00
• Hourly Range: $32.42 - $57.71
• Salary Frequency: Hourly
• Salary Grade: Grade 21
• UC Job Title: PAT SUPP SVC SUPV 1
• UC Job Code: 004191
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 18:00-06:30
• Location: Main Hospital (HSP001)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site
• This is not an H-1B opportunity

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Continuous 6 to 8+ Hours
• Walking - Continuous 6 to 8+ Hours
• Sitting - Continuous 6 to 8+ Hours
• Lifting/Carrying 0-25 Lbs - Continuous 6 to 8+ Hours
• Lifting/Carrying 26-50 lbs - Continuous 6 to 8+ Hours
• Lifting/Carrying over 50 lbs - Continuous 6 to 8+ Hours
• Pushing/Pulling 0-25 Lbs - Continuous 6 to 8+ Hours
• Pushing/Pulling 26-50 lbs - Continuous 6 to 8+ Hours
• Pushing/Pulling over 50 lbs - Continuous 6 to 8+ Hours
• Bending/Stooping - Continuous 6 to 8+ Hours
• Squatting/Kneeling - Continuous 6 to 8+ Hours
• Twisting - Continuous 6 to 8+ Hours
• Climbing (e.g., stairs or ladders) - Continuous 6 to 8+ Hours
• Reaching overhead - Continuous 6 to 8+ Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Frequent 3 to 6 Hours
• Loud noise levels - Frequent 3 to 6 Hours
• Marked changes in humidity or temperature - Frequent 3 to 6 Hours
• Microwave/Radiation - Frequent 3 to 6 Hours
• Operating motor vehicles and/or equipment - Continuous 6 to 8+ Hours
• Extreme Temperatures - Continuous 6 to 8+ Hours
• Uneven Surfaces or Elevations - Continuous 6 to 8+ Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

May be required to work overtime and/or alternate shifts, weekends, holidays, variable hours, etc. Must be able to respond to BEST Team calls frequently. Must be able to respond to frequent lift calls immediately. Must attend department trainings, workshops, conferences and professional meetings. Must have good written and verbal communication skills. The department will provide the following University Training and Testing: Required University-provided training and testing (i.e., lift equipment/assistive devices, proper body mechanics, etc.) Required University-provided training and testing Code Blue Training Required University-provided training and testing Nonviolent Crisis Intervention Training Required University-provided training and testing Maintaining the Dignity of Morbid Obesity in the Hospital Setting Required University-provided training and testing Restraint Use and Application

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks