Account Specialist

Why join us?

We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives.

What you'll do:

A critical member of the Sales Enablement Team, the Account Specialist will bridge territory and district level strategies with TD loan and discounting programs. This position will work closely with TD District Sales Managers, Solutions Consultants, Learning and Marketing Teams and represent Sales Enablement and CX team needs in interdepartmental projects.

As a Account Specialist, you will be responsible for:

• Consult and recommend loan strategies to District Sales Managers and TD Solutions Consultants to maximize use of loan pool devices and increase return on investment
• Analyze recommender history and level of independent device usage to approve requests for TD loan programs
• Ensure contracts and special loan program orders are completed and scheduled, correspond with special recommenders to ensure successful use of loans and software
• Lead strategic discussions with Solutions Consultants to recommend action plans for areas with low investment return or specific trial and demo needs
• Approve customers for special TD programs such as Evaluation Center discount programs, and Enterprise/demo versions of software
• Provide quoting and order management support to special accounts
• Foster customer relationships, gather and track feedback and recommend improvements to the TD customer experience
• Be an expert in TD solutions and programs; guide recommenders and junior level associates to TD resources, ensuring customers have a consistent and positive pre-sale experience
• Respond to escalated customer and SC inquiries and issues requiring in depth research and follow through
• Represent the Customer Experience Team and their customers during Go To Market and other Product Team and Marketing related meetings and projects
• Actively participate in process improvement projects; manage smaller improvement projects
• Review and update departmental forms and internal process documentation
• Assist in the creation of internal tools and resources for the Outside Sales team including training guides, checklists, videos, and part number and product resources
• Perform various other duties as assigned

Minimum Qualifications:

• Bachelors degree or equivalent related experience
• 3 to 5 years experience in a related position
• Attention to detail with a commitment to achieving results through service excellence and high standards
• Excellent written and verbal communication skills
• Excellent problem resolution
• Proficiency in MS Office, including Excel, Word and PowerPoint
• Proficiency in Salesforce or similar CRM

Work Environment Requirement:

• Ability to multi-task and work with interruptions
• Ability to communicate in different settings and with a variety of communication partners
• Travel may be required on occasion (1-2 times per year)

Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we'd love to hear from you.