Electronic Monitoring / Drug Testing Technician (Waukesha)

Wisconsin Community Services

vision insurance, paid time off, 403(b)

United States, Wisconsin, Milwaukee

Jun 26, 2025

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Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Electronic Monitoring / Drug Testing Technician (Waukesha)

Job Code:	2025-CSCA-010
Location:	Waukesha
Department:	Drug Testing Lab
FT/PT Status:	Full Time

Job Responsibilities:

Position Summary:

Wisconsin Community Services (WCS) is seeking a dedicated and skilled Technician to oversee all technical functions related to our Electronic Monitoring and Drug Testing programs. This position will primarily be based in Waukesha, with responsibilities that may extend to our Milwaukee Administrative office and the Milwaukee Courthouse Complex (Safety Building). The role involves equipment installations, maintenance, direct observation drug testing, and compliance with WCS and Alcohol Monitoring Systems (AMS) policies.

Essential Functions:

Set up and administer the GPS/SCRAM program according to AMS guidelines.
Supervise WCS GPS Program Participants in various counties, ensuring timely installation, maintenance, and removal of equipment.
Complete enrollment and data entry for all participants in SCRAMNET.
Review and resolve scheduled maintenance and communication alerts.
Report violations and alerts according to program protocols.
Manage participant agreements and ensure compliance with payment guidelines.
Notify and follow up with agencies and participants based on Daily Action Plans provided by AMS.
Maintain inventory and secure control of all equipment at multiple locations, reporting any losses.
Collaborate with the Assistant Director of Electronic Monitoring and Director of EM Operations regarding daily operations.
Conduct drug testing (urine and oral), adhering to chain of custody requirements in Milwaukee and Waukesha County.
Provide backup coverage for weekend/after-hours drug testing.

Other Duties and Responsibilities:

Perform additional job-related duties as necessary.

Job Qualifications:

Personal Attributes:

Commitment to ethical conduct, agency policies, and cultural sensitivity.
Ability to build professional relationships with program staff, participants, and external agencies.

Knowledge, Skills, and Abilities:

Understanding of the court system, case management principles, and offender monitoring.
Experience with web-based software and data entry preferred.
Strong writing skills and the ability to multitask effectively.
Certification with EM equipment required within 60 days of hire.

Minimum Qualifications:

Associate's degree in criminal justice or a related field.
Preference for candidates with Intoxicated Driver case management experience; other related experience will be considered.
Valid driver's license and insured automobile required.

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Other Job Information (if applicable):

Working Conditions:

Work is performed in both office environments and community settings, averaging 40 hours per week with flexible hours.
Travel required for equipment installation and maintenance.
Interaction with individuals involved in the criminal justice system.

Why Join WCS?

At WCS, we don't just offer services-we build hope. If you're dedicated to social justice and want to make a meaningful difference in the lives of others, we invite you to join our team! Enjoy generous paid time off, health, dental, and vision insurance, 403b participation, and eligibility for Public Service Student Loan Forgiveness (PSLF) and more!

Apply Now:

Change Lives. Champion Justice. Build Hope.

Wisconsin Community Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.