Customer Service Supervisor

As Brady grows our presence in the Atlanta area, we are looking for an accomplished Customer Service Supervisor to help build our burgeoning customer service team at our Duluth, GA facility! As our Customer Service Supervisor, you will direct and enable your team to execute reliable and consistent support to meet customer needs, achieve business and team objectives, and attain goals and forecasts. You will also manage individual team member performance and professional development of your direct reports including coaching, development, performance and progressive disciplinary actions as needed. You will be responsible for providing leadership, driving continuous improvement, maintaining standards and delivering a best in class customer experience. And finally, you will uphold organizational policies and procedures and set general direction for your team by creating and encouraging a work environment that is consistent with Brady values and competencies.