Account Manager, Business Development

Are you passionate about making a difference in our community? Join the ImpactLife team to help us Change the World.

We are looking for committed individuals who demonstrate good character, use clear communication, and can collaborate alongside professionals who believe in the power of integrity and teamwork.

ImpactLife is looking for an Account Manager to join our Business Development team. The primary responsibility for the position is the development and maintenance of successful sales relationships between ImpactLife and customer accounts. This position will initiate sales and sales orders to maximize inventory distribution using parameters established by the department.

The individual selected for this position may work from home but must live in our service territory, have the ability to report to assigned location, and is expected to follow ImpactLife's Work from Home Policy. To view a map of our service territory, click here:

https://www.bloodcenter.org/webres/File/Hospital%20and%20Territory%2024x36_final.jpg

Specific Duties and Responsibilities:

• Responsible for direct and support of, sales activity of core and component products.
• Identify and develop regional and national sales opportunities.
• Understand and manage inventory levels by location, date, and utilization rates to optimize the ability to sell through standing orders (contractual) agreements or movement of excess to avoid waste with financial impact to blood center.
• Maintain and enhance customer relationships with focus on meeting customer requests and providing service and information to improve customer relationship with Blood Center. Act as a liaison between customers and ImpactLife to ensure optimal customer service, which may include the planning and implementation of appropriate strategies to achieve customer satisfaction.
• Assist with forecasting and development of marketing/customer goals, both short-term and long-term, to support strategic growth initiatives.
• Communicate changes in customer operations affecting planned budgeted or strategic outcomes, including those with impact to coordination of recruitment, collection, manufacturing and marketing of blood and blood products which may have financial or staff impact, to management (Director, Sales and Inventory).
• Communicate customer base concerns or product concerns to appropriate ImpactLife personnel ensuring proper response and follow-up is performed and communicated to customer.
• Track and communicate with customers on current and expected sales levels understanding and preparing the business review for regional and national customers.
• Maintain a current and competent level of knowledge on all products and services in the product line including functionality and production. Must be a reliable source of information for targeted health care professionals to secure market territory.
• Maintain understanding of implications of regulatory requirements as they apply to current market dynamics and relationships.
• Maintain a working knowledge of ImpactLife blood center inventory management systems and utilize tools to optimize product placement and minimize risk of loss/wastage.
• Must be able to track and trend marketing data with a strong understanding of customer and market dynamics using current technology at blood center.
• Display exemplary customer service through listening skills in anticipation of customer need.
• Review and track customer complaints and concerns to assure improvement when appropriate. Handle inquiries from internal and external customers in a timely manner, listening closely to understand customer needs. Anticipate and fulfill needs to ensure that satisfaction is achieved. Ensure that customer requests and inquiries are forwarded to the appropriate staff and that resolution is reached in a timely manner.
• Will demonstrate pleasant personality and be able to build long-lasting relationships with customers and handle objections and rejection.
• Will be responsible for marketing activities securing product placement to meet sales quotas as required.
• Provide information to Director, Sales and Inventory Management regarding product rotations, dating, and demand.
• Assist with development of marketing/customer sales strategies, both resource sharing and hospitals with a short-term and long-term focus to support strategic growth initiatives and assess viability of existing service regions.
• Maintain associations with healthcare organizations to keep ImpactLife in contact with current and potential customers.
• Represent ImpactLife at trade and associate meetings utilizing ImpactLife marketing information and displays to increase awareness of blood center in growing market region. Work with other hospital representatives to refer requests such as educational presentations, discussions on utilization analysis or support to meet hospital requests.
• Conduct presentations to internal and external customers. Will schedule and lead meetings including large groups with a broad range of people.

What you need to bring to the table:

• 3- 5 years in hospital blood banking or blood center industry or equivalent combination required.
• Previous sales or marketing experience is preferred.
• Bachelor's degree in science or related field is preferred.
• Equivalent combination of demonstrated work experience and education may be considered.

What we offer:

• Paid training
• Advancement opportunities
• On Demand Pay
• An opportunity to make a difference in your community
• An excellent benefit package
  
  
  
  • Generous paid time off that begins to accrue on your first day of employment.
  • Medical, Dental, and Vision insurance plans
  • Free Life Insurance
  • 401K with employer match
  • Health Savings Account
  • Flexible Spending Account
  • Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
  • Doctor on Demand
  • Employee Referral Bonus Program
  • Tobacco Cessation Reimbursement
  • Health Club Reimbursements
  • Employee Savings Programs for discounts on various goods and services
  
  
  
  

For more information on our benefits click here: https://flimp.live/ImpactLifeBenefitShowcase#welcome

This is not an ordinary heath care job. Our work is unique, personal, fulfilling, rewarding and making a difference right here in our communities. We offer an opportunity to be a part of a dedicated team that makes us a recognized leader in the blood center industry.

This is not an ordinary heath care job. Our work is unique, personal, fulfilling, rewarding and makes a difference right here in our communities. We offer an opportunity to be a part of a dedicated team that makes us a recognized leader in the blood center industry.

ImpactLife provides lifesaving blood products to more than 120 hospitals and emergency medical service providers in a four-state region. In 2024, we celebrated 50 Years of Saving Lives. Over the years, we've grown and merged across the Midwest from small, independent, community nonprofits to evolve into ImpactLife. We are still an independent, community nonprofit, only we are not so small. Today, our team is 800+ strong across four states. We are headquartered in Davenport, Iowa and have distribution hubs and donor centers in Iowa, Illinois, Missouri, and Wisconsin. Every year we team up with thousands of blood donors and hundreds of community partners to help save lives through blood drives.

Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities