Client Success Specialist

Job Purpose

The purpose of the Client Success Specialist position is to serve as the primary resource supporting the on-boarding of clients after products and services are installed. This position will be the primary training resource, as well as provide general on-going client support.

Responsibilities

• Provide on-boarding activities for clients after the installation of new equipment and services to include:
  
  
  
  • Train clients on the use of equipment and services provided by GFC.
  • Facilitate the use of the MyGFC App to make service requests.
  • Facilitate client's review and ordering of wide-format and thermal printing supplies.
  • Facilitate the use of the Client Portal and eInvoice Portal to place service requests, order supplies, and pay invoices.
  • Facilitate the installation of Automated Meter Collection on client equipment.
  • Facilitate distribution and collection of Client Satisfaction Survey.
  
  
  
  
• Ensure unused/unneeded supplies are collected from clients.
• Maintain contact with clients on a proactive basis to address additional training and support needs, answer questions, or direct clients to appropriate GFC resources.
• Coordinate with Account Executives to maintain current client relationships and promote the value of GFC to potential new clients.
• Discuss other GFC equipment and services with the clients and participate in events to generate leads for the Account Executives.
• Provide onsite assistance for phone training, installation, and support.
• Assist other GFC teams as needed to provide client facing support; including (but not limited to) technology mappings, onsite technological support, and monitoring audits.
• Provide an exemplary client experience.
• Miscellaneous job duties as assigned.

Requirements

• Associate degree or equivalent experience
• Proven ability to deliver an excellent client experience
• Ability to multi-task, prioritize, and manage time effectively
• Excellent communication and presentation skills
• Comfortable working with and training clients on a wide variety of office technology.
• Strong computer skills.
• Ability to problem solve.
• Ability to identify sales opportunities/leads.
• Valid driver's license and appropriate auto insurance as dictated by state requirements.
• Access to reliable transportation.
• Ability to travel daily within assigned territory.
• Ability to travel outside of territory less than 5%.
• Ability to lift up to 25 pounds.
• Ability to kneel and/or stoop, as needed.

Preferred Qualifications

• Experience building and providing training programs.
• Bachelor's degree.
• Basic understanding of network connectivity.

Working Conditions

• Work is normally performed on-site at customer locations, typically interior/office work environments and involves driving to customer locations.
• No or very limited exposure to physical risk.

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)