Human Service Worker V Intake Manager

This position is assigned to the Public Assistance & Employment Services (PAES) Intake Function and is responsible for joint management of the departments' offices located in Fairfax and Alexandria, Virginia. Collaborates with the other operation managers to plan, organize, direct, and coordinate the delivery of medical and financial assistance services across the department's four regional offices. Works as a team to manage the workflow and assign appropriate staffing levels to ensure that the work of the division is completed correctly and in a timely manner. Analyzes comprehensive data reports and spreadsheets to monitor compliance. Performs advanced level professional duties including development, implementation, and administration of consistent policies and procedures to ensure compliance with federal, state and local regulations for public assistance programs; management of staff including training, mentoring, supervising, and staff development; establishment and maintenance of effective working relationships with community organizations and stakeholders. Ongoing review of program operations to make recommendations for improvement. Provides supervision and assistance to supervisors and caseworkers in the offices Resolves case specific issues. Serves as primary contact for direct program and service issues. Responsible for quality assurance, customer satisfaction, program outcomes and program evaluation. Works with other DFS divisions, county human service agencies, schools, community-based organizations, and other service providers to meet the needs of the client population served. Responds to clients, the community, the Board of Supervisors, and other elected officials about concerns and issues regarding public assistance services.

Note: Effective July 12, 2025, compensation plans will be increased by 2% (market rate adjustment): https://www.fairfaxcounty.gov/hr/fy-2026-compensation-plan

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
Assists staff in achieving performance expectations through training, timely feedback, program improvement, and mentoring;
In collaboration with other agency staff, analyzes data on outcomes and prepares program evaluations;
Participates in the development and implementation of consistent policies, procedures, and systems to provide for an effectively managed program;
Establishes and maintains an effective liaison with community and County resources that impact the delivery of supportive services;
Conducts public presentations and seminars related to programs and services;
Supervises a team of program supervisors;
Monitors performance and outcomes of staff against goals and objectives of the program;
Conducts regular individual conferences with line supervisors to discuss problems and monitor progress.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Knowledge of federal, state, and local laws governing public assistance and welfare reform;
Knowledge of social, economic, health, and cultural factors which can serve as barriers to employment;
Knowledge of human behavior;
Ability to plan, coordinate, manage, and evaluate human service programs;
Ability to recognize and implement best practice approaches to service delivery;
Ability to make decisions and solve administrative and professional problems arising in the unit's operation;
Ability to provide ongoing, timely, and constructive feedback to staff regarding performance and progress toward accomplishment of goals;
Ability to develop, recommend, and implement program policies and procedures;
Ability to establish, model, and maintain effective working relationships with clients,
co-workers, contracted personnel, community groups, and the general public;
Ability to make public presentations;
Ability to communicate effectively, both orally and in writing.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited college or university with a bachelor's degree in psychology, sociology, human resources, education, or a related field; plus four years of professional human services experience (e.g., in public assistance programs, employment counseling, job skills training, or a related field), including one year experience in a supervisory role.

Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement.

CERTIFICATES AND LICENSES REQUIRED:
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position must satisfactorily complete a criminal background check and a Child protective services check.

This position is considered essential personnel and will be required to report to work during times designated countywide as approved for unscheduled leave regardless of the emergency situation (i.e., weather, transportation, other disaster).

PREFERRED QUALIFICATIONS:

• Bachelor' degree in related field and/or 3-5 years' direct experience determining eligibility for Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needed Families (TANF), General Relief and Refugee Cash Assistance program.
• Thorough knowledge of federal, state, and local laws, policies, and procedures governing public assistance programs and the ability to apply them correctly.
• 1-5 year(s) of direct experience training and reviewing the work of less experienced staff determining eligibility for Medicaid, SNAP, TANF, General Relief and Refugee Cash Assistance programs.
• Minimum of 3-5 years of current or recent experience working in state and local computer systems.
• Extensive experience and proficiency in using Microsoft Word, Outlook, and Excel computer software applications.
• Management experience to include guiding the workflow of professional staff, coaching, and providing constructive feedback to staff regarding their work, scheduling, and managing workloads to meet established deadlines.
• Expertise in managing and analyzing data.
• Clear and concise oral and written communications skills. Ability to establish and maintain effective working relationships with a variety of individuals, other government agencies, and the community.