Business Services Supervisor

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shift: Overnight Shift, On-site, Saturday- Tuesday, 9:00PM- 7:00AM

Base Salary: $65,000 plus a 7.5% bonus potential

Location: Atlanta, GA - ATL

Actively demonstrates commitment to providing world class customer service and representing JLL's Mission, Values, and Goals in all interactions with internal and external customers. Responsible for supervising all day-to-day aspects of maintenance and advancement of the Service Desk duties and processes as well as all associated supportive processes.

Ensuring that all services offered by Service Desk personnel represent consistency in quality of delivery of those services in the areas of: call center support and customer service excellence, facilitation and expeditious communication of all department work orders, ensuring that all documentation of work orders is consistent and detailed so that satisfactory resolution of work orders is achieved at all times, consistently ensures that customers receive feedback on the expected resolution of all work orders by maintaining an open line of communication with all customers so that customer feedback is utilized as department performance improvement goals at all times for the services.

• Promotes, maintains, and inspires a positive work environment of trust, respect, and support for all internal/external customers, and staff.
• Supervises the daily office operations and staff to ensure smooth flow, optimal productivity, and ensures that all functions adhere to providing world class customer service in a call center environment.
• Works closely with manager to report and analyze call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensures that all calls to department(s) meet or exceed call center standards of satisfactory customer service. Confirms that special needs for a procedure are communicated to the appropriate department(s) and individual(s) in a timely manner.
• Supports problem solving by performing as a communication liaison for both internal and external customers.
• Provides staff with any training pertinent to their job duties.
• Continuously demonstrates courtesy, effectiveness, and discretion in all communications.
• Meets as needed with staff to promote communication and teamwork regarding adhering to department standards, facilitation of work orders, department compliance in established safety practices and department performance improvements, staff behavior, evaluations, and counseling.
• Functions as effective team member and facilitates workflows and processes within the department and organization.
• Adheres and models all facility policies, procedures and safety.
• Management experience preferred
• Any and all other duties and tasks assigned.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.