End User Computing Specialist

TEKsystems
$15.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, West Des Moines
Jul 08, 2025
Description The End-User Computing Support Specialist is responsible for delivering assistance to employees facing issues with software and hardware. This involves monitoring the incident management queue to manage and resolve customer issues within established service level timeframes, which is essential to maintaining the company's operational efficiency and end-user satisfaction. Key responsibilities include addressing escalated customer requests and incidents from the Service Desk, and providing prompt, high-quality service for both on-site and remote employees. This involves diagnosing the issue, providing resolution per established procedures, and ensuring end users are able to resume their job responsibilities. The End-User Computing Support Specialist is also responsible for accurate tracking of company PC assets, updating knowledgebase information, and contributing to IT projects. Technical Skills: Operating Systems: oIn-depth expertise with Windows 10/11 and macOS operating systems, including advanced configuration and troubleshooting. oProficient in Active Directory management, including user account management, group policies, and organizational unit (OU) structure. Software: oAdvanced skills with Microsoft 365 suite (Teams, OneDrive, Outlook, SharePoint) and enterprise-level software deployments. oStrong understanding of software installation, configuration, and troubleshooting. oExperience with virtualization technologies such as VMware. Endpoint and Device Management: oProficient in using endpoint management systems like MCM (Microsoft Configuration Manager), Microsoft Intune, or equivalent for software deployments, patch management, and device security. oKnowledge of mobile device management (MDM) solutions and integration with enterprise environments. Networking: oUnderstanding of networking concepts, including IP addressing, routing, switching, firewall configurations, and Wi-Fi troubleshooting. oBasic knowledge of cloud computing platforms (Azure, AWS) and cloud-based network infrastructure. Hardware: oProficient in diagnosing, repairing, and replacing hardware components (laptops, desktops, servers, peripherals). oExperience with imaging tools (Windows Autopilot) to perform hardware upgrades and device refreshes. Knowledge Management and Documentation: oReview and update technical documentation as assigned, including standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides. oActively participate in knowledge-sharing sessions and ensure knowledge transfer within the team, enabling all members to stay current with system updates, new technologies, and best practices. Project Management: oExperience in contributing to IT projects, ensuring the team's successful delivery of IT initiatives (e.g., hardware/software deployments, system upgrades, network infrastructure enhancements). Soft Skills and Attributes: Problem-Solving/Process Improvement: oStrong analytical and troubleshooting skills with the ability to resolve complex technical issues independently. oSkilled in providing suggestions for process improvements to IT and team processes, such as defining incident/request workflows. oAbility to perform root cause analysis and provide proactive recommendations to improve system performance and user experience. oKnowledge of digital experience (DEX) scoring and benchmarking. Customer Service: oDemonstrated excellence in providing high-quality customer support and technical assistance in a courteous, timely, and professional manner. oAbility to handle multiple customer requests and prioritize tasks in a fast-paced environment, ensuring prompt resolution within SLA (Service Level Agreement) timeframes. Communication: oExcellent written and verbal communication skills; ability to effectively document processes, technical solutions, and user interactions. oProven ability to communicate technical issues to both technical and non-technical stakeholders in a clear and concise manner. Collaboration and Leadership: oAbility to work effectively within a remote team environment and independently with minimal supervision. oAbility to train and guide junior technicians and actively participating in team discussions to contribute to a positive learning environment. oExperience in collaborating with cross-functional teams, including business stakeholders, infrastructure teams, and development teams, to align technical support efforts with organizational goals. Skills* Sccm, Desktop, Windows, Support, Troubleshooting, Windows 10, Active directory, Help desk support, Powershell, Office 365, Desktop engineering Additional Skills & Qualifications 1. Microsoft (e.g., MCSA, MCSE), ITIL Foundation or another relevant technical certification (CompTIA A+, Network+, Security+) would be a plus. Experience Level Expert Level Pay and Benefits The pay range for this position is $15.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in West Des Moines,IA. Application Deadline This position is anticipated to close on Jul 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.