Student-Library Assistant

Southern New Hampshire University is currently seeking Student Library Assistants for our Campus location to provide exceptional assistance to library users in person. Library Assistants serve as the first point of contact for users of the Shapiro Library floor, and are required to be familiar with library operations, maintain user confidentiality, and communicate effectively with supervisors, users, peers, and faculty. Assistants should also be highly detail oriented and demonstrate a commitment to teamwork, as well as responsibility and flexibility.

Job Responsibilities:

• Serve as a knowledge and approachable resource for Shapiro Library service points and departments housed in the Wolak Library Learning Commons (WLLC), demonstrating professionalism while guiding users to appropriate resources within the WLLC

• Direct users and guests to other campus locations

• Assist with setup, maintenance and teardown of seasonal displays and rotating book displays

• Accurately circulate materials using library systems, demonstrating attention to detail; students should have working knowledge of circulation policies and procedures

• Demonstrate accuracy with shelving library items and shelf reading library collection, showing a commitment to continual learning

• Maintain confidentiality of user records

• Assist Information Desk Supervisors and perform routine tasks with initiative and responsibility

• Contribute to the upkeep and presentation of the library space, including light cleaning, chair arrangement, and general tidying

• Run errands between buildings as necessary

• Assist Student Library Assistant Supervisors in staffing the Information Desk in the evenings and weekends

• Take on additional duties as assigned to support library operations.

Required Qualifications:

• Current enrollment in classes as part of a SNHU degree program

• Proficiency in English is required

• Punctual, courteous, respectful, professional, and reports to work as scheduled

• Strong interpersonal communication skills

Preferred Qualifications:

• Prior customer service and/or office work experience is a plus

• Basic computer troubleshooting skills

• Team player

Work Hours:

Varies; nights, mornings, and weekends are required. Shifts available M-F 8:30am-7:30pm and Sunday/Saturday: 11:30am-7:30pm

Weekly Hours not to exceed 20 hours

Required Documents:

Please provide your class schedule along with a resume or a purpose statement detailing qualifications and interest in the role.

Learning Outcomes:

Students will receive customer service and user experience training and will operate within a directed team environment. They will also gain operational knowledge of library systems, policies and procedures, and general library skills such as the Library of Congress shelving system and FOLIO ILS.