Student - Lead Advising Ambassador

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

The Lead Ambassador plays a vital leadership role within the Academic Advising Office by fostering a supportive, inclusive, and collaborative environment among the Advising Ambassador team. This position serves as the primary point of contact for ambassador-related questions, assists in onboarding and mentoring new team members, and ensures smooth day-to-day operations at the front desk and during team meetings.

Key Responsibilities:

• Team Leadership & Communication
  • Take meeting notes during team meetings and send follow-up emails to all ambassadors.
  • Maintain and manage the Microsoft Teams Channel and Teams within Teams for ambassador-related communication and documentation.
  • Encourage respectful and effective team communication in all interactions and meetings.
  • Model professional behavior by upholding team expectations and fostering an inclusive, respectful atmosphere for students and staff.

• Onboarding, Mentoring, and Support
  • Assist in the onboarding, training, and mentoring of new ambassadors.
  • Provide guidance, support, and training to new and current team members as needed.
  • Regularly check in with ambassadors to ensure they are managing responsibilities effectively and to provide support for academic, professional, and personal well-being.

• Operational Support
  • Serve as a shift lead by managing front desk operations, triaging incoming phone calls, and assisting students and staff as needed.
  • Input small IT issues through tickets; escalate more complex issues to the Office Manager.
  • Keep shared resources (e.g., OneNote) current and accurate.
  • Ensure timely completion of daily shift tasks and responsibilities.

• Meeting and Event Coordination
  • Assist in planning staff meetings and reviewing agendas in advance to identify key topics or issues to present.
  • Assist in planning and executing student-focused events, such as "Plan Ahead," and provide constructive feedback to improve student services.

• Student Support
  • Serve as a knowledgeable resource for students and ambassadors, connecting them with relevant SNHU and campus resources.
  • Provide direct support to students during registration, academic planning, and the add/drop period.

Qualifications:

• Current enrollment in classes as part of a SNHU degree program
• Work study part of financial aid package
• Students with work study may be prioritized
• Must have 1 year of academic advising experience
• Must maintain a GPA of 2.8 or higher
• Strong communication and interpersonal skills.
• Proven ability to lead and support a team in a professional environment.
• Commitment to fostering a positive and inclusive student experience.
• Excellent communication skills, both verbal and written.
• Excellent critical thinking skills.
• Strong organizational and time-management abilities.
• Ability to multitask and manage competing priorities effectively.
• Friendly, professional demeanor with a passion for helping others.
• Ability to work both independently and as part of a team.
• Proficiency in basic office software and technology. Such as: Microsoft Teams, Outlook, One-Note and Unify
• Attention to detail and a commitment to maintaining an organized and clean office environment.

Additional Information:

• This is a part-time position with flexible hours for students with work study funds.
• The Student Ambassador will report directly to the office manager, Taylor Perry, and will receive guidance and training throughout their employment.
• Ambassadors are also expected to perform other duties as assigned by the manager to meet the operational needs of the department.
• Hours: 5-20 hours/week
• Wage: $12.75

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation