Production Technician

Your impact:

As a Production Technician, you will play a vital role in a team of Operations professionals building inflight connectivity solutions connecting aircraft to harnessing the true power of inflight internet to improve how passengers fly and airlines operate. We bring flexibility and performance to airlines and passengers alike across every device, every flight, everywhere.

Production Technicians perform functions associated with all manufacturing operations, including working with engineers in set-up and calibration tasks, as well as performing rework and quality testing related to the production of parts, components, subassemblies, and final assemblies. Uses sophisticated programs to collect and evaluate operating data to conduct in-line adjustments to products, instruments, or equipment.

Production Technicians performs in-house servicing and repair of company products at established company repair site or service center. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of repaired products. Prepares reports for analysis of product failure trends and service ability issues.

What you will do:

General Focus:

• Demonstrate a continuous improvement mindset and provide feedback on the production floor.
• Collaborate with and contribute to continuous improvement projects.
• Recognize and act accordingly to differences between production and rework processes and units.
• Understand and assist with any inventory transactions and data recording required for Intelsat's products.
• Assist with physical inventory requirements as required.

Manufacturing Focus:

• Learn, understand, and use the processes and procedures for producing products.
• Assist with the timely completion of manufactured assemblies while maintaining the highest quality levels of workmanship.
• Demonstrate a basic understanding for electro-mechanical assemblies and corresponding systems.
• Assist in the provisioning of products to prepare them for testing.
• Inspect and test, per required Manufacturing Test Procedure (MTP) or Manufacturing Work Instructions (MWI) to finalize a high-quality product.
• Assist with troubleshooting of failed product to determine the failed sub-component.
• Assist with maintaining AS9100 production test requirements and certification.

Repair Focus:

• Learn, understand, and use the processes and procedures for troubleshooting and repairing products.
• Recognize and act accordingly to differences in processes between customer and Gogo owned units.
• Able to assemble/disassemble, repair or replace subassemblies and/or assemblies to produce an acceptable product without damage to components or assemblies.
• Assist in the testing of customer-returned products.
• Assist with the timely completion of quotation and repair phases while maintaining the highest quality levels of workmanship.
• Diagnosis, test, maintain, and repair product subassemblies and/or assemblies to produce an acceptable product without damage to components or assemblies.
• Inspect and test, per required Manufacturing Test Procedure (MTP) or Manufacturing Work Instructions (MWI) to finalize a high-quality product.
• Maintains records of troubleshooting and repairs
• Operate Test Stations for diagnostic and testing purposes. Applies knowledge of functional operation of electronic units and systems to diagnose cause of malfunction.

Your required experience/skills:

• Minimum of a high school diploma
• 3-5 years of related aerospace experience.
• AS9100 Experience

Your success in this role will look like:

• Organization & Time Management Skills
• Strong Interpersonal & Communication Skills
• Demonstrate a continuous improvement mindset and provide feedback.

It would be nice if you had:

• Prior experience working on IFE/IFC hardware.
• Skills in PowerPoint, Excel, Outlook

How we support you:

• Hybrid work environment offering up to two days per week work from home (for eligible positions)
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events and recognition programs.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

These benefits are designed to support your overall well-being and help you succeed in your role.

Equal Employment Opportunity:

Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law.

While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.

Other Job Info:

These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

The hourly rate for this position is $20.43 to $28.85. It is eligible for overtime as well as shift and weekend pay differentials. The annual bonus target for this position is five (5) percent. In determining compensation, Intelsat considers factors including but not limited to position scope and responsibilities, candidate work experience, education/training, skills, and internal peer ranges. Intelsat provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.