Your role
As a Virtual Sales Engineer at Leybold USA Inc., your mission revolves around acting as the principal liaison for customers engaged in pre- and post-sale activities. You will take ownership of your designated territory, including re-engaging lapsed service customers, thereby driving revenue and enhancing customer satisfaction. Reporting to the Customer Success/Virtual Sales Manager, you will be instrumental in facilitating seamless interactions between our sales and technical teams to ensure we meet and exceed customer expectations.
Your diverse responsibilities will include:
- Serving as the primary contact for customers, guiding them through the sales process and ensuring they receive timely and accurate information on our offerings.
- Working collaboratively with outside sales personnel to ensure comprehensive support and coverage of customer needs across all service lines.
- Following up on leads generated through marketing efforts, while also providing requested quotes for the Service Business Line.
- Delivering a general overview of all Service Products and demonstrating product benefits to potential clients.
- Proactively managing open territory while also revitalizing relationships with lapsed service customers to boost sales initiative.
- Collaborating with the applications and tech support teams to propose tailored product alternatives that align with customer needs.
- Identifying opportunities for cross-selling additional Leybold products, including field services and service contract options.
- Enhancing the overall satisfaction of our business lines through improved performance, which leads to greater efficiency in operational practices.
- Actively promoting sustainable practices by reducing the need for commuting, which also reflects our responsibility towards reducing our environmental footprint.
- Maintaining meticulous customer databases and thoroughly documenting all customer interactions and activities using our Customer Relationship Management (CRM) system.
- Developing professional networks by actively engaging in lab and factory visits, enabling you to gain a deeper understanding of our operations and products.
- Upholding the company culture that nurtures early-career professionals, helping them align with the expectations and values of our group.
- Taking advantage of in-office work to receive immediate support and guidance from colleagues, facilitating faster learning and adaptation to the role.
- Completing additional duties as directed by management, demonstrating flexibility and a team-oriented attitude.
To succeed, you will need
We encourage a diverse range of applicants and invite you to apply even if you don't meet every specified requirement. Your unique experiences and perspectives are valuable to us, and we look forward to discovering what you can bring to our team.
- Prior experience of 1-3 years in technical sales, business development, or a related field is advantageous.
- A bachelor's degree in Engineering or another technical field, complemented by relevant business or marketing knowledge.
- Experience with vacuum equipment or technical product sales is a plus.
- Familiarity with CRM applications is preferred.
- Exceptional communication skills, both oral and written, are essential for this role.
- Proficient in using MS Office suite to execute daily tasks effectively.
- A strong customer-centric approach, along with the ability to thrive in a collaborative and dynamic team environment, is necessary.
- Demonstrated critical thinking abilities and attention to detail are crucial for success in this position.
- Must be adaptable and a great teammate who can adjust to changing situations.
- A self-starter with a strong work ethic, eager to learn and grow within the organization.
- Fluency in Spanish is an asset.
- Possession of a valid driver's license is required.
In return, we offer
- At Leybold, we believe in continuous improvement. Our culture is defined by openness to change, feedback, and innovation.
- You will have access to individual learning opportunities, as well as worldwide job openings and specialized training from our dedicated academy to enhance your career trajectory.
- We prioritize your safety and well-being, establishing rigorous workplace safety standards.
- Our competitive compensation package reflects our commitment to valuing our employees' skills and contributions.
LEYBOLD USA INC. is proud to be an Equal Opportunity Employer - M/F/Disabled/Veterans.
#LI-Hybrid
#UUY
Job location
This position offers a hybrid work arrangement. You will work from our Leybold USA Inc. facility located in Export, PA, while also having flexibility in remote work options tailored for successful implementation, particularly for those located on the West Coast. Your in-office presence will be crucial during the initial training phase to facilitate onboarding and integration with your team.
Contact information
Primary Contact: Talent Acquisition Team - Reba Libengood
About Leybold
Leybold employs people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success.
The demands of the high-tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams.
Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values. A wide range of training and further education programs are available, to enhance technical know-how and systematically expand skills. Because only great ideas accelerate innovation.
Leybold USA Inc.
remote work
Jul 12, 2025